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- Tasks: Support the store by delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a diverse team focused on growth and customer delight.
- Benefits: Enjoy competitive pay, 20% discounts, flexible shifts, and a range of perks including wellness support.
- Why this job: Be part of a motivated team, gain valuable experience, and enjoy opportunities for career progression.
- Qualifications: Friendly, reliable, and self-motivated individuals with basic numeracy, literacy, and IT skills are welcome.
- Other info: Flexible working patterns to accommodate your commitments, whether studying or other jobs.
Customer Service Assistant
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the role here.
Normal working pattern for this role:
| Working Day | Shift start/end time |
| Friday | 6:00PM-10:00PM |
| Saturday | 6:00PM-10:00PM |
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Our co-op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age please visit the following link;
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour – Total Vacancy Hours: 8Location: Riverside Avenue East, Manningtree, CO11 1US CO11 1US
Customer Service Assistant - Riverside Avenue East, Manningtree employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Riverside Avenue East, Manningtree
✨Tip Number 1
Familiarise yourself with the East of England Co-op's values and community engagement initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are informal. Highlighting your ability to communicate effectively and work as part of a team will resonate well with the hiring managers.
✨Tip Number 3
Demonstrate your willingness to learn by researching common customer service scenarios and how to handle them. This shows initiative and a proactive attitude, which are qualities they value.
✨Tip Number 4
Engage with the local community or participate in events related to the co-op. This not only builds your understanding of their customer base but also shows your commitment to being an active member of the community.
We think you need these skills to ace Customer Service Assistant - Riverside Avenue East, Manningtree
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Assistant role. Emphasise your communication skills, reliability, and any previous customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention why you want to work for the East of England Co-op and how your positive attitude and willingness to learn make you a great fit for the team.
Highlight Relevant Skills: In your application, specifically mention your basic numeracy, literacy, and IT skills. Provide examples of how you've used these skills in past roles or experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. During the interview, make sure to smile, maintain eye contact, and engage with your interviewer. This will demonstrate your ability to connect with customers and create a welcoming atmosphere.
✨Highlight Teamwork Skills
Since this role involves working as part of a diverse team, be prepared to discuss your experiences in teamwork. Share specific examples of how you've collaborated with others in previous roles or projects, showcasing your reliability and positive attitude.
✨Demonstrate Effective Communication
Effective communication is crucial for a Customer Service Assistant. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions that require you to explain your ideas or experiences.
✨Express Willingness to Learn
The job description mentions the importance of being willing to learn and adapt. Be ready to discuss how you've approached learning new skills in the past and express your enthusiasm for personal and professional growth within the company.
