At a Glance
- Tasks: Support the store by delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a supportive workplace focused on colleague growth and community impact.
- Benefits: Enjoy competitive pay, discounts, flexible shifts, and a range of employee perks.
- Other info: Flexible shift patterns available to accommodate your commitments.
- Why this job: Be part of a diverse team that values positivity, learning, and making a difference every day.
- Qualifications: Must be 18+, friendly, reliable, and possess basic numeracy, literacy, and IT skills.
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the role here.
Normal working pattern for this role:
| Working Day | Shift start/end time |
| Friday | 6am - 12 noon |
| Sunday | 7am - 1pm |
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles
Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour - Total Vacancy Hours: 12Location: Norwich Road, Barham, Ipswich, IP6 0DH IP6 0DHLocations
Customer Service Assistant - Norwich Road, Barham, Ipswich employer: East of England Coop
At the East of England Co-op, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Customer Service Assistants. With competitive pay, generous holiday allowances, and a commitment to employee development through award-winning training programmes, we empower our team members to thrive both personally and professionally. Located in Barham, Ipswich, we also provide unique benefits such as flexible shift patterns and extensive discounts, ensuring that our colleagues feel valued and engaged in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Norwich Road, Barham, Ipswich
✨Tip Number 1
Familiarise yourself with the East of England Co-op's values and community engagement initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are informal. Highlighting your ability to communicate effectively and work as part of a team will resonate well with the hiring managers.
✨Tip Number 3
Demonstrate your willingness to learn and adapt by researching common challenges faced in customer service roles. Being able to discuss how you would handle these situations can show your proactive attitude.
✨Tip Number 4
Engage with the local community or participate in relevant events before your interview. This not only shows your commitment but also gives you real-life examples to share about your positive interactions with customers.
We think you need these skills to ace Customer Service Assistant - Norwich Road, Barham, Ipswich
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Assistant. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Personal Statement:Write a personal statement that reflects your friendly and approachable nature. Emphasise your effective communication skills and positive attitude, as these are key traits for this role.
Highlight Relevant Experience:Include any previous customer service experience or roles where you demonstrated teamwork and adaptability. Use specific examples to showcase your reliability and willingness to learn.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. During the interview, make sure to smile, maintain eye contact, and engage with your interviewer. This will demonstrate your ability to connect with customers and create a welcoming atmosphere.
✨Highlight Teamwork Experience
Since this role involves working as part of a diverse team, be prepared to share examples of how you've successfully collaborated with others in previous jobs or projects. Emphasise your reliability and how you contribute positively to team dynamics.
✨Demonstrate Effective Communication Skills
Effective communication is crucial in customer service. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common questions about handling difficult customers or resolving conflicts, showcasing your communication prowess.
✨Express Your Willingness to Learn
Employers appreciate candidates who are eager to learn and adapt. Be ready to discuss any new skills you've acquired recently or how you've adapted to changes in previous roles. This shows that you're self-motivated and open to growth, which is highly valued in a customer service environment.
