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- Tasks: Assist customers and maintain high service standards in a modern convenience store.
- Company: Join the East of England Co-op, a large independent employer with a focus on community.
- Benefits: Enjoy competitive pay, 20% discounts, flexible shifts, and career growth opportunities.
- Why this job: Be part of a new team at a cashless store, enhancing customer experiences daily.
- Qualifications: Friendly, reliable, and willing to learn; basic numeracy, literacy, and IT skills required.
- Other info: Flexible working patterns available to accommodate your commitments.
Customer Service Assistant
Join Our Brand-New Store at Ipswich Train Station – Part time roles now available!
We’re looking for part time staff to join our brand-new East of England Co-op convenience store, located on the main concourse of Ipswich Train Station.
We need new colleagues to cover set shifts each day of the week, as seen below.
|
Working times |
Shift start/end time |
|
Mornings |
7am-10am |
|
Afternoons/Evenings |
3pm-7pm |
We are offering fixed term contracts until January 2026 covering these hours, a great way to gain experience with a large independent employer!
Submit your application now , and you’ll have the opportunity to choose your preferred pattern during the application process .
If you’re passionate about great service and want to be part of something new, we’d love to hear from you!
What you will be doing
As a Customer Service Assistant (CSA), you’ll be responsible for helping your store deliver high standards of customer service, availability and presentation, compliance, and engagement with the local community. You’ll be part of a diverse and motivated team that strives to attract and delight new and existing customers every day, supporting the continued success of our business.
Our 1,500 sq. ft. cashless store will offer a modern shopping experience, featuring two Barista Coffee-to-go machines, our popular in-store bakery, a Tango Ice Blast dispenser, Fwip Ice Cream, and a selection of chilled beers, ciders, wines, and ready-to-drink cocktails.
Want to know more? Take a look at our job description for the role here .
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
Check out the detail of all our colleague benefits here .
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour – Total Vacancy Hours: 49Location: Ipswich Train Station, IP2 8AL IP2 8AL
Customer Service Assistant - Ipswich Train Station employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Ipswich Train Station
✨Tip Number 1
Familiarise yourself with the East of England Co-op's values and mission. Understanding their commitment to customer service and community engagement will help you align your responses during any interviews or discussions.
✨Tip Number 2
Visit the Ipswich Train Station store before your application. This will give you a feel for the environment and allow you to observe how staff interact with customers, which can be useful for demonstrating your enthusiasm and knowledge in conversations.
✨Tip Number 3
Prepare to discuss your previous customer service experiences, even if they are informal. Think about specific examples where you demonstrated effective communication, teamwork, or problem-solving skills that would be relevant to the role.
✨Tip Number 4
Be ready to express your flexibility regarding shift patterns. Since the role requires covering set shifts, showing your willingness to adapt to different schedules can make you a more attractive candidate.
We think you need these skills to ace Customer Service Assistant - Ipswich Train Station
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Service Assistant. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Skills: Emphasise your effective communication skills, reliability, and positive attitude in your CV and cover letter. Mention any previous customer service experience or roles that demonstrate your ability to work as part of a team.
Show Enthusiasm: Express your passion for providing great service and being part of a new team in your application. Companies appreciate candidates who show genuine interest in their brand and values.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at East of England Coop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
As a Customer Service Assistant, being a reliable team player is crucial. Be prepared to discuss how you've successfully worked in teams before, highlighting your ability to collaborate and support your colleagues.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to handle difficult customers or adapt to unexpected changes, and explain how you managed those situations effectively.
✨Familiarise Yourself with the Store's Offerings
Take some time to learn about the products and services offered at the East of England Co-op store. Being knowledgeable about their offerings will show your genuine interest in the role and help you engage better during the interview.