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- Tasks: Support the store by delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a diverse team focused on growth and customer delight.
- Benefits: Enjoy competitive pay, discounts, flexible shifts, and a range of employee perks.
- Why this job: Be part of a motivated team, gain valuable experience, and enjoy a supportive work culture.
- Qualifications: Must be 18+, friendly, reliable, and possess basic communication and IT skills.
- Other info: Flexible working patterns to accommodate your commitments, including study or other jobs.
Customer Service Assistant
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the role here.
Normal working pattern for this role:
| Working Day | Shift start/end time |
| Saturday | 6:00AM-10:00AM |
| Sunday | 6:00AM-10:00AM |
| Monday | 6:00AM-10:00AM |
| Thursday | 9:00AM-2:00PM |
| Saturday | 10:00AM-5:00PM |
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles
Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour – Total Vacancy Hours: 30Location: High Street, Dedham, CO7 6DE CO7 6DE
Customer Service Assistant - High Street, Dedham employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - High Street, Dedham
✨Tip Number 1
Familiarise yourself with the East of England Co-op's values and community engagement initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are informal. Highlighting your ability to communicate effectively and work as part of a team will resonate well with the hiring managers.
✨Tip Number 3
Demonstrate your willingness to learn and adapt by researching common challenges faced in customer service roles. Being able to discuss how you would handle these situations can show your proactive attitude.
✨Tip Number 4
Engage with the local community or participate in relevant events before your interview. This not only shows your commitment but also gives you real-life examples to share about your engagement and teamwork skills.
We think you need these skills to ace Customer Service Assistant - High Street, Dedham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Assistant. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Skills: Emphasise your effective communication skills, reliability, and positive attitude in your CV and cover letter. Provide specific examples of how you've demonstrated these qualities in previous roles or experiences.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for the East of England Co-op and how you can contribute to their team and community engagement.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. During the interview, make sure to smile, maintain eye contact, and engage with your interviewer as if they were a customer. This will demonstrate your ability to connect with people.
✨Highlight Teamwork Experience
Since this role requires you to be a reliable team player, think of examples from your past experiences where you successfully worked in a team. Be ready to share how you contributed to group goals and supported your colleagues.
✨Demonstrate Effective Communication Skills
Effective communication is crucial in customer service. Prepare to discuss how you've handled customer inquiries or complaints in the past. Use specific examples to illustrate your ability to listen actively and respond appropriately.
✨Express Your Willingness to Learn
The company values self-motivation and adaptability. Be prepared to talk about times when you learned new skills or adapted to changes in your work environment. This shows that you're eager to grow and take on new challenges.