Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support your store in delivering top-notch customer service and community engagement.
- Company: Join the East of England Co-op, a diverse team focused on growth and customer delight.
- Benefits: Enjoy competitive pay, 20% discounts, flexible shifts, and extensive training opportunities.
- Why this job: Be part of a motivated team that values your input and offers career progression.
- Qualifications: Friendly, reliable, and willing to learn; basic numeracy, literacy, and IT skills required.
- Other info: Flexible working patterns to accommodate your commitments, including studying or other jobs.
Customer Service Assistant
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the role here.
Normal working pattern for this role:
| Working Day | Shift start/end time |
| Sunday | 8am – 4pm |
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Our co-op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age please visit the following link;
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour – Total Vacancy Hours: 7.50Location: Ashfield Road, Elmswell, IP30 9HG IP30 9HG
Customer Service Assistant - Ashfield Road, Elmswell employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Ashfield Road, Elmswell
✨Tip Number 1
Familiarise yourself with the local community around Ashfield Road, Elmswell. Understanding the needs and preferences of the customers in that area can help you engage more effectively during your interview.
✨Tip Number 2
Showcase your communication skills by preparing to discuss examples of how you've successfully interacted with customers in the past. This will demonstrate your friendly and approachable nature, which is key for a Customer Service Assistant.
✨Tip Number 3
Research the East of England Co-op's values and community initiatives. Being able to speak about how you align with their mission and how you can contribute to their goals will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your adaptability and willingness to learn. Think of specific instances where you've had to adjust to new situations or learn new skills quickly, as this aligns with the qualities they are looking for.
We think you need these skills to ace Customer Service Assistant - Ashfield Road, Elmswell
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Assistant. Highlight key skills such as effective communication, teamwork, and a positive attitude in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise any previous customer service roles or relevant experiences that demonstrate your ability to engage with customers and work in a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at the East of England Co-op and how your values align with theirs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. Make sure to greet your interviewers with a warm smile and maintain a positive attitude throughout the conversation.
✨Demonstrate Team Spirit
Highlight your ability to work as part of a team. Share examples from previous experiences where you collaborated effectively with others to achieve a common goal, showing that you're a reliable team player.
✨Communicate Clearly
Effective communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you would handle customer interactions.
✨Emphasise Your Willingness to Learn
The company values self-motivation and adaptability. Be ready to discuss how you approach learning new skills and adapting to changes, demonstrating your commitment to personal and professional growth.
