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- Tasks: Join our team as a Customer Service Assistant, delivering top-notch service and engaging with the community.
- Company: Be part of the East of England Co-op, a supportive workplace focused on growth and development.
- Benefits: Enjoy flexible hours, competitive pay, discounts, and a range of employee perks.
- Why this job: This role offers a chance to connect with customers and gain valuable experience in a fun environment.
- Qualifications: No experience needed; just bring a positive attitude and willingness to learn!
- Other info: Immediate start available; apply easily without a CV!
Customer Service Assistant
Want to work at our new store?
We are looking for Customer Service Assistant’s to work at our brand-new store on Woodbridge Road in Ipswich.
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
The people we are looking for
✅ People who are happy to work flexible hours , including early mornings, evenings, weekends, and public holidays
✅ Over 18s only , due to the handling of age-restricted items (e.g. alcohol, cigarettes, lottery) and lone working requirements
✅ Comfortable with early starts or late finishes (depending on the role)
✅ Able to work well independently and as part of a team
✅ Confident using tills and handling cash or card transactions
✅ Comfortable serving customers and answering questions with a friendly attitude
✅ Happy to keep shelves stocked and tidy , including rotating products and working in chilled/frozen areas
✅ Willing and able to bake fresh goods daily , following clear instructions and ensuring great quality for customers
✅ Reliable and punctual , with a can-do attitude
✅ Willing to follow all health and safety, food safety and hygiene procedures
✅ No experience needed , just a great attitude – full training will be provided
Want to know more? Take a look at our job description for the role here.
The shifts patterns we are looking to fill
We have 7 roles we would like to fill, with the option of an immediate start. When completing our quick and easy application process, you don’t need a CV, just answer our pre screening questions and also highlight the role you are interested in as seen below.
Role 1 – Customer Service Assistant (16 Hours)
- Sunday: 8am–12pm
- Wednesday: 1pm–5pm
- Friday: 8am–12pm
- Saturday: 10am–2pm
Role 2 – Customer Service Assistant (16 Hours)
- Monday: 1pm–5pm
- Wednesday: 7am–11am
- Friday: 2pm–6pm
- Saturday: 1pm–5pm
Role 3 – Customer Service Assistant (13.5 Hours)
- Tuesday: 1pm–5pm
- Thursday: 1pm–5pm
- Friday: 4:45pm–10:15pm
Role 4 – Customer Service Assistant (14.5 Hours)
- Wednesday: 5pm–10:15pm
- Friday: 6:30pm–10:15pm
- Saturday: 5pm–10:15pm
Role 5 – Customer Service Assistant (8 Hours)
- Friday: 10am–2pm
- Saturday: 8am–12pm
Role 6 – Customer Service Assistant (19.5 Hours)
- Sunday, Monday & Tuesday: 6am–1pm
Role 7 – Customer Service Assistant (19.5 Hours)
- Thursday, Friday & Saturday: 6am–1pm
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour – Total Vacancy Hours: 107Location: 345 Woodbridge Rd, Ipswich, IP4 4ET IP4 4ET
Customer Service Assistant - 345 Woodbridge Rd, Ipswich employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - 345 Woodbridge Rd, Ipswich
✨Tip Number 1
Familiarise yourself with the local community around Woodbridge Road. Understanding the demographics and preferences of potential customers can help you engage better during your interview and show that you're genuinely interested in the role.
✨Tip Number 2
Be prepared to discuss your flexibility regarding working hours. Since the role requires early mornings, evenings, and weekends, demonstrating your willingness to adapt your schedule can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service skills during any interactions you have with the team or during the application process. A friendly attitude and a willingness to help can make a lasting impression.
✨Tip Number 4
Research the company culture at East of England Co-op. Understanding their values and commitment to community engagement will allow you to align your answers with what they are looking for in a Customer Service Assistant.
We think you need these skills to ace Customer Service Assistant - 345 Woodbridge Rd, Ipswich
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Service Assistant. Tailor your application to highlight how your skills and attitude align with what they are looking for.
Answer Pre-Screening Questions Thoughtfully: Since you won't need a CV, focus on answering the pre-screening questions in detail. Use this opportunity to showcase your customer service skills, flexibility, and willingness to learn.
Highlight Your Availability: Make sure to clearly indicate your availability for the shifts you are interested in. This is crucial as they are looking for candidates who can work flexible hours, including weekends and early mornings.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. A positive attitude can make a significant difference, especially since no prior experience is required.
How to prepare for a job interview at East of England Coop
✨Show Your Flexibility
Since the role requires working flexible hours, be sure to express your willingness to adapt to various shift patterns. Mention any previous experience you have with early mornings, late finishes, or weekend work.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past, even if it's from a different context. Highlight your friendly attitude and ability to handle questions confidently.
✨Emphasise Teamwork and Independence
This position involves both working as part of a team and independently. Be ready to discuss situations where you've successfully collaborated with others, as well as times when you've taken initiative on your own.
✨Familiarise Yourself with Health and Safety Procedures
Since the role includes following health and safety guidelines, it’s beneficial to show that you understand their importance. You could mention any relevant training or knowledge you have regarding food safety and hygiene.