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- Tasks: Support the store by delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a diverse team focused on growth and customer delight.
- Benefits: Enjoy competitive pay, discounts, flexible shifts, and a range of employee perks.
- Why this job: Be part of a motivated team, gain valuable experience, and enjoy a supportive work culture.
- Qualifications: Must be over 18, friendly, reliable, and have basic communication and IT skills.
- Other info: Flexible working patterns to accommodate your commitments, including study or other jobs.
Come and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Normal working pattern for this role:
- Sunday 8.45am - 4.15pm
- Tuesday 5pm - 10pm
- Wednesday 11am - 5pm
- Thursday 5pm - 10pm
The person we are looking for:
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles: Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job:
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour - Total Vacancy Hours: 23
Location: 27 Horsepond Place, Needham Market, IP6 8FS
Customer Service Assistant - 27 Horsepond Place, Needham Market employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - 27 Horsepond Place, Needham Market
✨Tip Number 1
Familiarise yourself with the East of England Co-op's values and community engagement initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are informal. Highlighting your ability to communicate effectively and work as part of a team will resonate well with the hiring managers.
✨Tip Number 3
Demonstrate your willingness to learn by researching common customer service challenges and solutions. This shows initiative and a proactive attitude, which are qualities they value in a CSA.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shift patterns. Since the role requires adaptability, showing that you can accommodate various shifts will make you a more attractive candidate.
We think you need these skills to ace Customer Service Assistant - 27 Horsepond Place, Needham Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Assistant role. Emphasise your communication skills, teamwork, and any previous customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at East of England Co-op and how you can contribute to their team.
Highlight Relevant Skills: In your application, clearly outline your effective communication skills, positive attitude, and willingness to learn. These are key traits they are looking for in a candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. Make sure to greet your interviewers with a warm smile and maintain a positive attitude throughout the conversation.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Share examples from your past experiences where you collaborated effectively with others to achieve a common goal, as this role requires a reliable team player.
✨Communicate Clearly
Effective communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you would handle customer interactions.
✨Be Ready to Learn
Show your willingness to learn and adapt. Discuss any previous experiences where you had to pick up new skills quickly or adapt to changes, as this demonstrates your self-motivation and engagement.