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- Tasks: Support your store in delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a friendly and diverse workplace.
- Benefits: Enjoy competitive pay, 20% store discount, and 22 days holiday.
- Why this job: Be part of a motivated team and make a real difference every day.
- Qualifications: Friendly, reliable, and willing to learn with basic IT skills.
- Other info: Great career progression opportunities in a supportive environment.
The predicted salary is between 18000 - 24000 £ per year.
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Normal working pattern for this role:
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for:
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Our co-op will only recruit individuals who have passed the school leaver's age.
Perks of the job:
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday
Customer Service Assistant employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research the East of England Co-op and understand their values and community engagement. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be friendly and approachable. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've learned new skills or adapted to changes in previous roles. This will demonstrate your willingness to grow and fit into the dynamic environment at the Co-op.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and comfortable with online processes, which is a bonus for any Customer Service Assistant role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your words!
Tailor Your Application: Make sure to tailor your application to highlight how your skills and experiences align with the role of a Customer Service Assistant. We love seeing how you can contribute to our team and engage with the community.
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Keep your application straightforward and to the point, showcasing your effective communication skills without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at East of England Coop
✨Know the Company
Before your interview, take some time to research the East of England Co-op. Understand their values, mission, and what makes them unique in the customer service space. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Assistant, effective communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully communicated with customers or resolved issues. This will demonstrate your ability to engage with customers positively.
✨Emphasise Teamwork
Highlight your experience as a reliable team player. Share specific instances where you collaborated with colleagues to achieve a common goal. This will resonate well, as the role requires working within a diverse and motivated team to enhance customer satisfaction.
✨Be Ready to Learn
Express your willingness to learn and adapt. The interviewers will appreciate candidates who are open to growth. You might want to mention any previous experiences where you quickly picked up new skills or adapted to changes, showcasing your self-motivation and positive attitude.
