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- Tasks: Support the store by delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a diverse team focused on growth and customer delight.
- Benefits: Enjoy competitive pay, 20% discounts, flexible shifts, and a range of perks including wellness support.
- Why this job: Be part of a motivated team, gain valuable experience, and access award-winning training opportunities.
- Qualifications: Friendly, reliable, and self-motivated individuals with basic numeracy, literacy, and IT skills are welcome.
- Other info: Flexible working patterns to accommodate your commitments, whether studying or other jobs.
Customer Service Assistant
Come and join our team
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description attached to the bottom of this webpage.
Normal working pattern for this role:
Working Day Shift start/end time Saturday 7:00AM-11:00AM Sunday 7:00AM-11:00AM
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Our co-op will only recruit individuals who have passed the school leaver\’s age. To find out the school leaver age please visit the following link;
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus
Customer Service Assistant - 247 Hawthorne Drive, Ipswich employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - 247 Hawthorne Drive, Ipswich
✨Tip Number 1
Familiarise yourself with the East of England Co-op's values and community engagement initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are informal. Highlighting your ability to communicate effectively and work as part of a team will resonate well with the hiring managers.
✨Tip Number 3
Demonstrate your willingness to learn by researching common customer service scenarios and how to handle them. This shows initiative and a proactive attitude, which are key traits for a CSA.
✨Tip Number 4
Be ready to showcase your positive attitude and reliability. Think of examples from your past where you contributed positively to a team or overcame challenges, as these stories can make a strong impression.
We think you need these skills to ace Customer Service Assistant - 247 Hawthorne Drive, Ipswich
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Assistant. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Skills: Emphasise your effective communication skills, reliability, and positive attitude in your CV and cover letter. Provide specific examples of how you've demonstrated these qualities in previous roles or experiences.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for the East of England Co-op and how you can contribute to their team and community engagement.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. Make sure to greet your interviewers with a warm smile and maintain a positive attitude throughout the conversation.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Share examples from past experiences where you collaborated effectively with colleagues to achieve a common goal, as this role requires a reliable team player.
✨Communicate Clearly
Effective communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you would handle customer interactions.
✨Express Willingness to Learn
Show that you are engaged and self-motivated by discussing your eagerness to learn and adapt. Mention any relevant training or experiences that demonstrate your commitment to personal and professional growth.
