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- Tasks: Support your store in delivering top-notch customer service and community engagement.
- Company: Join the East of England Co-op, a diverse team focused on growth and customer delight.
- Benefits: Enjoy competitive pay, discounts, flexible shifts, and career growth opportunities.
- Why this job: Be part of a motivated team that values your contributions and offers great perks.
- Qualifications: Must be 18+, friendly, reliable, and have basic communication and IT skills.
- Other info: Flexible working patterns to accommodate your commitments, including studying or other jobs.
Customer Service Assistant
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the role here.
Normal working pattern for this role:
| Working Day | Shift start/end time |
| Sunday | 6am – 12noon |
| Monday | 6am – 12noon |
| Wednesday | 6am – 12noon |
| Friday | 6am – 12noon |
| Saturday | 6am – 12noon |
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles
Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.00 per hour – Total Vacancy Hours: 30Location: Capper Road, Waterbeach, CB25 9LS CB25 9LS
Customer Service Assistant employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your friendly and approachable nature during any interactions you have with the team or during the application process. This role is all about customer service, so demonstrating your ability to connect with others is key.
✨Tip Number 2
Highlight your reliability and teamwork skills in conversations or interviews. Share examples of how you've successfully worked in a team environment and supported your colleagues in achieving common goals.
✨Tip Number 3
Prepare to discuss your effective communication skills. Think of specific instances where you’ve had to communicate clearly and positively, especially in challenging situations, as this will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your willingness to learn and adapt by asking insightful questions about the role and the company during your interview. This shows that you're engaged and motivated to grow within the team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Assistant position. Understand the key responsibilities and the qualities they are looking for in a candidate, such as effective communication skills and a positive attitude.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your customer service experience, teamwork abilities, and any specific achievements that demonstrate your reliability and engagement.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work as a Customer Service Assistant and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. Make sure to smile and maintain a positive demeanor throughout the interview. This will help demonstrate that you can create a welcoming environment for customers.
✨Highlight Teamwork Skills
Emphasize your ability to work as part of a team. Share examples from past experiences where you collaborated with others to achieve a common goal. This will show that you are a reliable team player, which is essential for this role.
✨Communicate Effectively
Effective communication is crucial in customer service. Practice clear and concise responses to potential interview questions. Be prepared to discuss how you would handle various customer interactions, showcasing your communication skills.
✨Demonstrate Willingness to Learn
Express your eagerness to learn and adapt. Discuss any previous experiences where you had to quickly pick up new skills or knowledge. This will highlight your self-motivation and readiness to grow within the company.
