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- Tasks: Support your store in delivering top-notch customer service and community engagement.
- Company: Join the East of England Co-op, a diverse team focused on growth and customer delight.
- Benefits: Enjoy competitive pay, 20% store discounts, flexible shifts, and career growth opportunities.
- Why this job: Be part of a motivated team that values your contributions and offers award-winning training.
- Qualifications: Must be 18+, friendly, reliable, and have basic communication and IT skills.
- Other info: Flexible shift patterns to accommodate your commitments, including studying or other jobs.
Customer Service Assistant
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the role here.
Normal working pattern for this role:
| Working Day | Shift start/end time |
| Tuesday | 5am – 9am |
| Wednesday | 5am – 9am |
| Thursday | 5am – 9am |
| Friday | 5am – 9am |
| Saturday | 5am – 9am |
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles
Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £11.50 per hour – Total Vacancy Hours: 20Location: Saxon House, 27 Duke Street, Chelmsford, CM1 1HT CM1 1HT
Customer Service Assistant employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your friendly and approachable nature during any interactions. Whether it's a phone call or an in-person meeting, make sure to smile and engage positively with everyone you meet.
✨Tip Number 2
Highlight your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. This will demonstrate that you're a reliable team player who can contribute to the diverse team at StudySmarter.
✨Tip Number 3
Prepare to discuss your effective communication skills. Think of specific situations where you effectively communicated with customers or colleagues, as this is crucial for a Customer Service Assistant role.
✨Tip Number 4
Be ready to showcase your willingness to learn and adapt. Share instances where you've taken on new challenges or learned new skills quickly, as this aligns perfectly with our expectations for the role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand the key responsibilities and the qualities they are looking for in a Customer Service Assistant, such as effective communication skills and a positive attitude.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that match the job requirements. Emphasize your customer service experience, teamwork abilities, and any relevant IT skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you embody the qualities they are looking for, like being friendly and approachable.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is accurate and presented clearly.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. Make sure to smile and maintain a positive demeanor throughout the interview. This will help demonstrate that you can create a welcoming atmosphere for customers.
✨Highlight Teamwork Skills
Since this role involves working as part of a diverse team, be prepared to discuss your experiences in teamwork. Share specific examples of how you've collaborated with others to achieve common goals, showcasing your reliability as a team player.
✨Demonstrate Effective Communication
Effective communication is crucial in customer service. Practice articulating your thoughts clearly and concisely. You might also want to prepare for potential questions about handling difficult customer interactions, showing that you can communicate effectively under pressure.
✨Express Willingness to Learn
The job description emphasizes a willingness to learn and adapt. Be ready to discuss how you've embraced new challenges in the past and your eagerness to grow within the company. This shows that you're self-motivated and engaged in your personal development.
