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- Tasks: Support the store by delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a supportive workplace focused on colleague growth and community impact.
- Benefits: Enjoy competitive pay, discounts, flexible shifts, and a range of employee perks.
- Why this job: Be part of a diverse team, learn new skills, and make a difference in your local area.
- Qualifications: Must be friendly, reliable, and over 18 with basic numeracy, literacy, and IT skills.
- Other info: Flexible working patterns to accommodate your commitments, whether studying or working.
Come and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Normal working pattern for this role:
- Working Day Shift start/end time: Friday 5:30pm - 10:30pm
The person we are looking for:
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles: Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job:
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour - Total Vacancy Hours: 5
Location: 14-18 High Street, Wickham Market, Woodbridge, IP13 0HE
Locations
Customer Service Assistant - 14-18 High Street, Wickham Market, Woodbridge employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - 14-18 High Street, Wickham Market, Woodbridge
✨Tip Number 1
Familiarise yourself with the East of England Co-op's values and community engagement initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are informal. Highlighting your ability to communicate effectively and work as part of a team will resonate well with the hiring managers.
✨Tip Number 3
Demonstrate your willingness to learn by researching common customer service scenarios and how to handle them. This shows initiative and a proactive attitude, which are key traits for this role.
✨Tip Number 4
Engage with the local community or participate in events related to the East of England Co-op. Mentioning any relevant community involvement during your application can highlight your commitment to the role and the area.
We think you need these skills to ace Customer Service Assistant - 14-18 High Street, Wickham Market, Woodbridge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Assistant. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific examples of how you've demonstrated effective communication and teamwork.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your friendly and approachable nature, as well as your willingness to learn and adapt. Make sure to mention any relevant skills, such as numeracy and IT skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. During the interview, make sure to smile, maintain eye contact, and engage warmly with your interviewer. This will demonstrate that you have the right attitude for the role.
✨Highlight Teamwork Experience
Since the role requires being a reliable team player, be prepared to share examples of how you've successfully worked in a team before. Discuss any challenges you faced and how you contributed to overcoming them together.
✨Demonstrate Effective Communication Skills
Effective communication is crucial in customer service. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you resolved customer issues through good communication.
✨Express Your Willingness to Learn
The company values self-motivation and adaptability. Be ready to discuss how you approach learning new skills or adapting to changes. Share any past experiences where you embraced new challenges or training opportunities.