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- Tasks: Support the store by delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a friendly and supportive workplace focused on growth.
- Benefits: Enjoy competitive pay, discounts, flexible shifts, and a range of perks including wellness support.
- Why this job: Be part of a diverse team, gain valuable experience, and make a positive impact in your community.
- Qualifications: Must be over 18, reliable, friendly, and have basic numeracy, literacy, and IT skills.
- Other info: Flexible working patterns to accommodate your commitments, whether studying or other jobs.
Customer Service Assistant
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the role here.
Normal working pattern for this role:
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles
Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour – Total Vacancy Hours: 5.5Location: 102-104 Connaught Ave, Frinton on Sea, CO13 9PT CO13 9PT
Customer Service Assistant - 102-104 Connaught Ave, Frinton on Sea employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - 102-104 Connaught Ave, Frinton on Sea
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering high standards.
✨Tip Number 2
Familiarise yourself with the East of England Co-op's values and community engagement initiatives. Being able to discuss how you can contribute to these efforts will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your teamwork skills. Since you'll be working as part of a diverse team, think of examples where you've successfully collaborated with others to achieve a common goal.
✨Tip Number 4
Demonstrate your willingness to learn and adapt by asking insightful questions about training and development opportunities during the interview. This shows that you're proactive about your growth within the company.
We think you need these skills to ace Customer Service Assistant - 102-104 Connaught Ave, Frinton on Sea
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Assistant. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Skills: Emphasise your effective communication skills, reliability, and positive attitude in your CV and cover letter. Provide specific examples of how you've demonstrated these qualities in previous roles or experiences.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Mention why you want to work for the East of England Co-op and how you can contribute to their commitment to high standards of customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. Make sure to greet your interviewers with a warm smile and maintain a positive attitude throughout the conversation.
✨Demonstrate Team Spirit
Highlight your ability to work as part of a team. Share examples from your past experiences where you collaborated effectively with others to achieve a common goal.
✨Communicate Clearly
Effective communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you would handle customer interactions.
✨Be Ready to Learn
Show your willingness to learn and adapt. Discuss any previous experiences where you had to pick up new skills quickly or adapt to changes in your work environment.
