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- Tasks: Support the store in delivering top-notch customer service and community engagement.
- Company: Join the East of England Co-op, a diverse team focused on growth and customer delight.
- Benefits: Enjoy competitive pay, discounts, flexible shifts, and a range of employee perks.
- Why this job: Be part of a motivated team with opportunities for personal growth and development.
- Qualifications: Friendly, reliable, and willing to learn; basic numeracy, literacy, and IT skills required.
- Other info: Flexible working patterns to accommodate your commitments, including study or other jobs.
Customer Service Assistant
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the role here.
Normal working pattern for this role:
| Working Day | Shift start/end time |
| Wednesday | 5pm – 10pm |
| Sunday | 11am – 4pm |
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Our co-op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age please visit the following link;
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour – Total Vacancy Hours: 10Location: 1 Chancery Lane, Debenham, IP14 6RN IP14 6RN
Customer Service Assistant - 1 Chancery Lane, Debenham employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - 1 Chancery Lane, Debenham
✨Tip Number 1
Familiarise yourself with the East of England Co-op's values and mission. Understanding their commitment to community engagement and customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your communication skills by engaging with the local community before your interview. Attend events or visit the store to interact with staff and customers, demonstrating your proactive approach to customer service.
✨Tip Number 3
Prepare examples of how you've worked effectively in a team. Highlighting your reliability and positive attitude through real-life scenarios can make a strong impression on the hiring team.
✨Tip Number 4
Be ready to discuss your willingness to learn and adapt. Research common challenges faced in customer service roles and think about how you would handle them, showing that you're engaged and self-motivated.
We think you need these skills to ace Customer Service Assistant - 1 Chancery Lane, Debenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Assistant role. Emphasise your communication skills, reliability, and any previous customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at the East of England Co-op and how you can contribute to their team.
Highlight Soft Skills: In your application, focus on soft skills such as being friendly, approachable, and a team player. Provide examples of how you've demonstrated these qualities in past roles or experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. During the interview, make sure to smile, maintain eye contact, and engage with your interviewer. This will demonstrate your ability to connect with customers and create a welcoming atmosphere.
✨Highlight Teamwork Skills
Since this role involves working as part of a diverse team, be prepared to discuss your experiences in teamwork. Share specific examples of how you've collaborated with others in previous roles or projects, showcasing your reliability and supportiveness.
✨Demonstrate Effective Communication
Effective communication is crucial in customer service. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions that require you to explain your ideas or experiences, ensuring you come across as confident and articulate.
✨Express Your Willingness to Learn
Employers value candidates who are eager to learn and adapt. Be ready to discuss any new skills or knowledge you've acquired recently, and express your enthusiasm for ongoing training and development opportunities within the company.