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- Tasks: Support your store in delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a friendly and supportive workplace.
- Benefits: Enjoy competitive pay, 20% store discount, and 22 days holiday.
- Why this job: Be part of a motivated team and make a real difference every day.
- Qualifications: Must be friendly, reliable, and have basic numeracy and IT skills.
- Other info: Great opportunities for career growth and personal development.
The predicted salary is between 15600 - 24000 £ per year.
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Normal working pattern for this role:
- Working Day Shift start/end time
- Monday 5:30AM-1:30PM
- Tuesday 5:30AM-1:30PM
- Wednesday 5:30AM-1:30PM
- Friday 5:30AM-1:30PM
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for:
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday
Customer Service Assistant in Cambridge employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the East of England Co-op. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be friendly and approachable. Try role-playing common customer scenarios with a friend or family member to build your confidence and improve your responses.
✨Tip Number 3
Show off your positive attitude! During interviews, let your enthusiasm shine through. Share examples of how you've tackled challenges with a smile and how you’ve contributed to a team environment. Positivity is contagious, and employers love it!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly on our site, you’ll have access to all the latest roles and updates. Plus, it shows us that you’re keen to be part of our journey!
We think you need these skills to ace Customer Service Assistant in Cambridge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application: Make sure to tailor your application to highlight how your skills match what we’re looking for. Mention your effective communication skills and any experience that shows you’re a reliable team player.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use simple language and avoid jargon to ensure we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at East of England Coop
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Assistant, your ability to communicate and connect with customers is key. Prepare examples from your past experiences where you've successfully handled customer interactions or resolved issues. This will demonstrate your friendly and approachable nature.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. Aim for a professional yet comfortable look that reflects the company's culture. This shows respect for the opportunity and helps you feel more confident.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions about the role and the team. This shows your engagement and eagerness to learn. You might ask about the training process or how success is measured in the role, which can give you valuable insights.
