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- Tasks: Support your store in delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a friendly and supportive workplace.
- Benefits: Enjoy competitive pay, discounts, and 22 days holiday.
- Why this job: Be part of a motivated team and make a real difference every day.
- Qualifications: Must be friendly, reliable, and have basic IT skills.
- Other info: Great opportunities for career growth and personal development.
The predicted salary is between 24000 - 36000 £ per year.
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Normal working pattern for this role:
- Monday: 5:30AM-1:30PM
- Tuesday: 5:30AM-1:30PM
- Wednesday: 5:30AM-1:30PM
- Friday: 5:30AM-1:30PM
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for:
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles: Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job:
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday
Customer Service Assistant - 1 Cambridge Square, Milton Avenue, Cambridge employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - 1 Cambridge Square, Milton Avenue, Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the East of England Co-op. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be friendly and approachable. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your positive attitude! During interviews, let your enthusiasm shine through. Share examples of how you've tackled challenges with a smile and how you’ve contributed to a team environment. Positivity is contagious, and employers love it!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to us. Plus, you can keep an eye on any updates regarding your application status. Don’t miss out on this opportunity to join a fantastic team!
We think you need these skills to ace Customer Service Assistant - 1 Cambridge Square, Milton Avenue, Cambridge
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can connect with our customers!
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight your effective communication skills and any experience that shows you’re a reliable team player. We love seeing how you can contribute to our diverse and motivated team!
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and concise. Stick to the point and make sure your key skills and experiences stand out. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at East of England Coop
✨Know the Company
Before your interview, take some time to research the East of England Co-op. Understand their values, mission, and what makes them unique in the community. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Customer Service Assistant, you'll be interacting with customers daily. Prepare examples from your past experiences where you've demonstrated effective communication and problem-solving skills. Think about times when you turned a negative customer experience into a positive one!
✨Dress for Success
First impressions matter! Dress smartly and appropriately for the interview. Aim for a polished look that reflects the professional environment of the store. This shows that you respect the opportunity and are serious about the role.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones that show your enthusiasm for the role and the company. For example, you could ask about opportunities for growth within the team or how they engage with the local community.
