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- Tasks: Support high standards of customer service and engage with the local community.
- Company: Join the East of England Co-op, a friendly and diverse workplace.
- Benefits: Enjoy competitive pay, discounts, holiday entitlement, and career growth opportunities.
- Why this job: Be part of a motivated team and make a real difference in customer experiences.
- Qualifications: Friendly, reliable, and willing to learn with basic numeracy and IT skills.
- Other info: Flexible shift patterns to balance work and personal commitments.
The predicted salary is between 12 - 16 £ per hour.
Come and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Normal working pattern for this role:
- Wednesday 07:00AM-2:00PM
- Thursday 07:00AM-2:00PM
- Friday 07:00AM-2:00PM
- Saturday 07:00AM-1:00PM
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for:
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Our co-op will only recruit individuals who have passed the school leaver’s age.
Perks of the job:
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Stream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour - Total Vacancy Hours: 25
Location: 8 Out Risbygate, Bury St Edmunds, IP33 3RD
Customer Service Assistant - 8 Out Risbygate, Bury St Edmunds employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - 8 Out Risbygate, Bury St Edmunds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the East of England Co-op. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the store.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and approachable nature shine through. Remember, they’re looking for someone who fits in well with their diverse team, so be yourself and let your positive attitude come across.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Assistant - 8 Out Risbygate, Bury St Edmunds
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight your effective communication skills and team player attitude. Mention any relevant experience that shows how you can engage with customers and support your colleagues.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Customer Service Assistant role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at East of England Coop
✨Know the Company
Before your interview, take some time to research the East of England Co-op. Understand their values, mission, and what makes them unique in the community. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Assistant, effective communication is key. During the interview, practice clear and concise responses. Use examples from past experiences where you successfully communicated with customers or resolved issues, highlighting your friendly and approachable nature.
✨Demonstrate Team Spirit
Being a reliable team player is crucial for this role. Be prepared to discuss how you've worked collaboratively in previous jobs or projects. Share specific instances where you contributed to a team's success, showing that you can engage and motivate others.
✨Emphasise Your Willingness to Learn
The company values self-motivation and adaptability. In your interview, express your eagerness to learn new skills and adapt to different situations. Mention any relevant training or experiences that demonstrate your commitment to personal growth and development.