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- Tasks: Lead our new Travel Branch in Hellesdon, managing a dynamic team and ensuring exceptional customer service.
- Company: Join the East of England Co-op, a community-focused organisation dedicated to employee growth and satisfaction.
- Benefits: Enjoy competitive pay, 20% discounts, 22 days holiday, and flexible working patterns.
- Why this job: Be part of an exciting new venture in travel, making a real impact in your community.
- Qualifications: Looking for passionate leaders with a drive for excellence and a commitment to customer satisfaction.
- Other info: Flexible shift patterns available to accommodate your studies or other commitments.
The predicted salary is between 24000 - 36000 £ per year.
Branch Manager (Travel)
Manage our new Travel Branch in Hellesdon!
We\’re excited to announce we\’re bringing our Travel services to Norfolk, with our first branch set to open in our brand-new Hellesdon Food store.
This is an exciting milestone for our growing Travel business branching into Norfolk for the first time, offering the unique opportunity to become Branch Manager of a brand-new store.
You will build and steer an exciting and dynamic team. In a rapidly changing retail landscape, the travel industry stands at the forefront of evolution, and we need a leader who thrives in this environment.
As a passionate advocate for the industry, you\’ll ensure that your branch operates at its absolute best. You\’ll set the bar high, driving unwavering standards and promoting compliance. Every interaction with our valued members and customers will exceed expectations, leaving them amazed by the exceptional service your branch provides.
Just as you take pride in your own achievements, you\’ll derive immense satisfaction from seeing your colleagues reach their full potential.
Want to know more? Take a look at our job description for the role here.
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Work towards the successful opening of our new branch.
- Lead and empower your branch team to greatness.
- Consistently deliver exceptional standards and elevate customer service to new heights.
- Drive growth, maximising turnover and profitability through efficient cost management.
- Ensure that your branch operates safely and within legal guidelines, including ABTA and internal compliance.
- Establish your branch as the most trusted travel retailer in the local community.
- Cultivate strong relationships with other branches, customers, and colleagues.
- Promote membership and the benefits it brings.
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle to Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £30,000 per annumLocation: Hellesdon, NR6 5NX NR6 5NX
Branch Manager (Travel) - Hellesdon employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager (Travel) - Hellesdon
✨Tip Number 1
Familiarise yourself with the local travel market in Hellesdon and Norfolk. Understanding the unique needs and preferences of the community will help you tailor your approach and demonstrate your commitment to becoming a trusted travel retailer.
✨Tip Number 2
Network with local businesses and community leaders to build relationships that can support your branch's growth. Engaging with the community will not only enhance your branch's reputation but also provide valuable insights into customer expectations.
✨Tip Number 3
Showcase your leadership skills by discussing your previous experiences in managing teams. Highlight how you've empowered your team members to achieve their goals, as this aligns perfectly with our vision for the new branch.
✨Tip Number 4
Stay updated on the latest trends and regulations in the travel industry, including ABTA compliance. This knowledge will not only boost your confidence during discussions but also demonstrate your dedication to maintaining high standards in your branch.
We think you need these skills to ace Branch Manager (Travel) - Hellesdon
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Branch Manager position. Highlight key skills and experiences that align with the role in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in the travel industry and leadership roles. Emphasise achievements that demonstrate your ability to drive growth, manage teams, and deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your vision for leading a new branch. Use specific examples from your past experiences to illustrate how you can meet the challenges outlined in the job description.
Highlight Compliance Knowledge: Since the role involves ensuring compliance with legal guidelines, mention any relevant experience you have with ABTA regulations or similar compliance standards in your application. This will show your understanding of the industry's requirements.
How to prepare for a job interview at East of England Coop
✨Show Your Passion for Travel
As a Branch Manager in the travel industry, it's crucial to demonstrate your enthusiasm for travel. Share personal experiences and insights about how travel has impacted your life, and express your commitment to providing exceptional service to customers.
✨Highlight Leadership Skills
This role requires strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on how you empowered colleagues and drove them to achieve their best. Be ready to discuss your approach to team building and motivation.
✨Understand Compliance and Safety Standards
Familiarise yourself with ABTA guidelines and other legal requirements relevant to the travel industry. During the interview, be prepared to discuss how you would ensure compliance and safety within the branch, showcasing your attention to detail and commitment to operational excellence.
✨Demonstrate Customer-Centric Thinking
Exceptional customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Be ready to explain how you would cultivate relationships with customers and ensure their experiences exceed expectations at your branch.
