EOC Dispatch Educator in Norwich

EEAST is a great place to work, with great people and career opportunities. No two days are the same; if you are looking for a varied and supportive environment, EEAST can offer you that and more!

The EOC Training and Education team is looking to recruit 2 full-time EOC Dispatch Educators in a regional capacity.

• Delivering dispatch training across all three EOC sites.
• Providing written and practical assessments of trainees.
• Delivering one-to-ones and return to role support for existing members of staff.
• Writing and designing training materials for both the new starter course and ongoing training for existing staff members.

You will have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east. At EEAST, we provide 24-hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk, and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria. We want to support our employees in achieving a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We welcome flexible working requests.

For a thorough understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks prior to receiving an unconditional offer. If full employment checks cannot be achieved, your offer may be withdrawn.

• Step 1 - Read the advert and the Job Description and Person Specification (attached).
• Step 2 - Complete the Supporting Statement, indicating how you meet each of the criteria contained within the Person Specification.
• Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

• Essential criteria: 4 GCSEs Grade C or above or equivalent.
• Certified and fully trained Dispatcher.
• In date EMD-Q (or willingness to obtain in the first 3 months).
• Completed/in progress Award in Education & Training Level 3 (or equivalent) or willingness to complete in the first 3 months.

• Desirable criteria: Management or supervisory qualification, MPDS Instructor, Degree Level Qualification or equivalent experience.

• Essential criteria: Demonstrable experience in an Emergency Operations Centre.
• Demonstrable experience of delivering training within the last 3 years, or experience in mentoring trainees regularly in any setting.
• Remain current with call handling/dispatch functions to assist the EOC in times of high demand and/or business continuity incidents.

• Desirable criteria: Strong understanding and ability to use the CAD system.

• Essential criteria: Able to use a multitude of IT systems/Microsoft Office software for the creation and delivery of training.
• Ability to learn new systems and procedures quickly and effectively.
• Excellent planning and management of own workload and the ability to prioritise effectively.

• Essential criteria: Ability to remain calm and poised in routine and difficult situations.
• Able to be flexible to meet the demand of Training Team Schedule.
• Ability to independently travel to all three EOC sites to deliver training, as required.

All references from current and previous employers will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please provide the address, telephone number, and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record. Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview Scheme: Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity, or disability.