Hospital Ambulance Liaison Manager (HALO) in London

We are recruiting Hospital Ambulance Liaison Officers (HALO) across the Trust region: Essex, Norfolk, Suffolk, Hertfordshire, Bedfordshire or Cambridgeshire. The HALO acts as a key operational link between the ambulance service, hospitals and wider health and care partners, assisting with the effective management of patient flow, ambulance handovers and the safe transfer of care.

As a qualified healthcare professional, the HALO provides clinical and operational oversight of handover processes, promotes and advises on the effective use of patient pathways, and facilitates the sharing of real-time operational intelligence to support decision-making during periods of system pressure. The HALO develops and maintains effective working relationships with Acute Trust colleagues and wider system partners, working collaboratively alongside existing hospital flow and assessment teams to support operational performance and patient flow objectives.

Working across the urgent and emergency care system, the post holder provides professional challenge where required, supports compliance with national standards, promotes patient and staff welfare, and drives service improvements that enhance patient outcomes, reduce delays and improve operational performance. The role represents EEAST professionally at all times and promotes a culture of partnership working and system-wide improvement.

Main duties of the job:

• The post holder will act as the primary liaison between EEAST, acute hospitals, Integrated Care Boards (ICBs), alternative pathway providers and frontline ambulance staff to support timely patient flow, ambulance handovers and the safe transfer of care.
• The post holder will negotiate with, influence and challenge hospital and partner provider teams to support timely patient flow, reduce ambulance handover delays and release ambulance resources to respond to patient demand.
• Review and monitor strategies and plans to keep delivery on track working to short-term actions, using judgement to make critical decisions.
• Through the use of quality improvement methodologies, be involved in the development of new procedures to improve service development and encourage and support the identification and practical implementation of ideas for service improvements in collaboration with Emergency Departments.
• Supporting the Local Area Manager in area performance management, undertaking local performance audits ensuring the area meets and improves on key performance and quality targets contributing to the delivery of the service plan.

About us:

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same; if you are looking for a varied and supportive environment, EEAST can offer you that and more!

Our Staff Benefits include:

• A minimum 27 days' holiday a year (increasing to 29 days after 5 years service and 33 days after 10 years' service) plus bank holidays.
• Flexible working arrangements.
• Learning and development tailored to your role.
• A wide variety of staff support networks including access to health and well-being initiatives and programmes.
• Access to NHS discounts, offering NHS employees a range of money-saving deals.
• Car Leasing Scheme.

Job responsibilities:

• Experienced HCPC registered Paramedic who has completed the NQP pathway or NMC registered Nurse post Pre-Hospital Practitioner pathway/or equivalent with at least 12 months frontline ambulance service experience.
• A first Line Managers qualification equivalent to ILM level 3 or Managerial qualification or equivalent experience, demonstrable experience of working in a supervisory role or above.
• Excellent communication skills with the ability to adapt styles.
• Initiating, building and maintaining relationships with internal and external key stakeholders.
• A full UK manual driving licence with C1 category, and with no more than 3 penalty points.

Person Specification:

• Experienced HCPC registered Paramedic who has completed the NQP pathway OR Nurse/Allied Health Professional registered with a relevant governing body (NMC/HCPC), supported by significant post-registration experience within ambulance services, urgent and emergency care or acute healthcare settings.
• Managerial qualification or equivalent experience, demonstrable experience of working in a supervisory role or above.
• A full UK Manual Driving Licence with C1 category (maximum 6 penalty points for SP30 driving offences).

Skills & Knowledge:

• Excellent at demonstrating visible leadership in challenging and stressful situations.
• Ability to make appropriate decisions under pressured circumstances and in stressful situations.
• Trained and experienced in QI methodologies and other service improvement techniques (or willing to undertake training within 12 months of start of role).

Experience:

• Experience of working in highly pressured situations whilst remaining calm and effective.
• Experience of building effective stakeholder relationships with senior colleagues for the benefit of patients or other corporate objectives.
• Experience of identifying opportunities to improve processes and procedures and implementing them.
• Experience of managing hospital turnaround delays and escalation process and procedures.
• Experience of working collaboratively as part of a team.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.