Leading Operations Manager (Talent Pool) in Little Hulton

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!

Hear why our employees think it is such a great place to work:

• Great employee benefits:
• Our equality networks:
• Our vision & values:

Before you apply, please visit our how to apply page for full guidance:

Job overview

At EEAST we are proud to offer a wider integrated Urgent and Emergency Care System, that responds to our community’s needs.

We are looking for passionate Leading Operations Managers to continue our delivery in providing compassionate, effective and safe emergency care, within our modern ambulance service.

You will need to be a people focused individual with a drive to improve staff welfare and operational efficiencies, putting patient care and staff well‑being at the heart of your decision making.

If shortlisted, all applicants will participate in a full day assessment centre, and candidates will find out the outcome on completion of all assessment centres.

We plan to hold assessment centres during February 2026.

Working for our organisation

You’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone\’s throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non‑emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under‑represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Main duties of the job

As part of an area‑based team, your general day‑to‑day duties will include the running of your local station, in conjunction with the Local Area Manager and Team Leaders.

In this role, you will be rostered to ensure coverage at multiple work settings, including response duties to 999 calls and incidents, A&E Departments for hospital liaison, ambulance stations to conduct meetings and appraisals, and other settings that may require operational managerial presence.

Detailed job description and main responsibilities

• Experienced HCPC registered Paramedic who has completed the NQP pathway or NMC registered Nurse post Pre‑Hospital Practitioner pathway/or equivalent with at least 12 months frontline ambulance service experience.
• A first Line Manager’s qualification equivalent to ILM level 3 or Managerial qualification or equivalent experience, demonstrable experience of working in a supervisory role or above.
• Excellent communication skills with the ability to adapt styles.
• Initiating, building and maintaining relationships with internal and external key stakeholders;
• A full UK manual driving licence with C1 category, and with no more than 3 penalty points.

Person specification

Knowledge, Training & Experience

• Educated to Degree Level in relevant subject, or equivalent level qualification, or significant experience of working at a similar level in specialist area
• Blue Light driver trained, or ability to achieve this standard.
• A full UK manual driving licence with C1 category, and with no more than 3 penalty points.
• Experienced HCPC registered Paramedic who has completed the NQP pathway or NMC registered Nurse post Pre‑Hospital Practitioner pathway/or equivalent with at least 12 months frontline ambulance service experience.
• Experience of monitoring budgets and business planning processes.
• NARU occupational standards Operational Commander Accreditation, or willing to complete within the next 12 months.
• A first Line Manager’s qualification equivalent to ILM level 3 or Managerial qualification or equivalent experience, demonstrable experience of working in a supervisory role or above.

Communication

• Excellent communication skills with the ability to adapt styles and messages to match the situations and audiences including delivering difficult information and at times, in distressing or emotional situations

Analytical

• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.

Equality & Diversity

• Needs to have a thorough understanding of, and commitment to, equality of opportunity and good working relationships, both in terms of day‑to‑day working practices, and in relation to management systems in the area.

EEAST Values

• Commitment and Demonstration of EEAST Values (We are Accountable, Respectful & strive to be Excellent)

Other

• Experience of managing a team without direct line management.

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa – website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record.

Guaranteed Interview Scheme – Under the Trust’s commitment \’Positive about Disabled People\’, if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.