Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Front of House receptionist, supporting patients and staff at Colchester Hospital.
- Company: EEAST is dedicated to providing urgent care across diverse regions in the UK.
- Benefits: Enjoy flexible working options, comprehensive training, and a supportive team environment.
- Why this job: Experience a dynamic role with opportunities for personal growth and community impact.
- Qualifications: GCSEs in English and Maths, plus customer service experience required.
- Other info: We encourage applications from diverse backgrounds and offer guaranteed interviews for disabled candidates.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
Front of House – Colchester Hospital, Colchester
col-narrow-left
Client:
East of England Ambulance Service
Location:
Colchester, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
fb7aa1bfd16e
Job Views:
3
Posted:
12.07.2025
Expiry Date:
26.08.2025
col-wide
Job Description:
EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
-Great employee benefits:
-Our equality networks:
-Our vision & values:
Before you apply, please visit our how to apply page for full guidance:
Job overview
We are looking to appoint a receptionist / Front of House, if you have a professional approach, experience of care for people and working with the public, then we would like to hear from you.
You will need to be approachable, a good team player and remain calm under pressure.
You will need to demonstrate the ability to respect and maintain patient dignity and confidentiality in all situations and work in line with Trust Policy and procedure including Safeguarding Children, Young Adults and Adults.
Please note that this post is subject to TUPE as of the 31st March 2026
Main duties of the job
To provide a ‘Front of house’ reception service for outpatients at Colchester Hospital. Providing support to patients/relatives and hospital staff with any enquires regarding their scheduled transport.
Completing all calls ahead to confirm patient travel for the following day and updating CLERIC System accordingly. Process bookings as required. Assist with hospital transport updates and ETA
Full training will be provided on appointment to ensure that you are fully competent in completing your duties effectively.
Working for our organisation
You\’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone\’s throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 – Read the advert and the Job Description and Person Specification (attached)
Step 2 – Complete the Supporting Statement – Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 – Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
- English and Maths GCSE Grade C or Equivalent
Skills
- Excellent Organisation and Communication Skills
- Ability to work to deadline and prioritise workload
Experience
- Experience of working in a customer facing role
- GRS and Cleric System knowledge and Experience
- Previous experience of working in a caring environment
——————————————————————————-
Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on theCheck if you need a UK visa – website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme – Under the Trust\’s commitment \’Positive about Disabled People\’, if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.
#J-18808-Ljbffr
Front of House - Colchester Hospital employer: East of England Ambulance Service
Contact Detail:
East of England Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House - Colchester Hospital
✨Tip Number 1
Familiarise yourself with the East of England Ambulance Service's values and mission. Understanding their commitment to patient care and community service will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight any previous experience in customer-facing roles, especially in healthcare or similar environments. Be prepared to discuss specific situations where you demonstrated excellent communication skills and the ability to remain calm under pressure.
✨Tip Number 3
Research the GRS and Cleric systems mentioned in the job description. Familiarity with these systems can give you an edge, as it shows your initiative and readiness to hit the ground running once hired.
✨Tip Number 4
Prepare thoughtful questions about the role and the team dynamics at Colchester Hospital. This not only demonstrates your interest in the position but also helps you assess if the environment is the right fit for you.
We think you need these skills to ace Front of House - Colchester Hospital
Some tips for your application 🫡
Understand the Job Description: Read through the job description and person specification carefully. Make sure you understand the key responsibilities and qualifications required for the Front of House position at Colchester Hospital.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Clearly demonstrate how your skills and experiences align with the criteria in the person specification. Use specific examples from your past roles to illustrate your suitability for the position.
Highlight Relevant Experience: Emphasise any previous experience in customer-facing roles or caring environments. Mention your organisational and communication skills, as these are essential for the role.
Follow Application Instructions: Ensure you complete the online application form as instructed. Remember that CVs are not accepted, so focus on providing a detailed and well-structured supporting statement instead.
How to prepare for a job interview at East of England Ambulance Service
✨Understand the Role
Before your interview, make sure you thoroughly read the job description and person specification. Familiarise yourself with the key responsibilities and required skills, such as excellent organisation and communication skills, to demonstrate your understanding of what the role entails.
✨Showcase Your Experience
Prepare examples from your previous roles that highlight your experience in customer-facing positions and working in a caring environment. Be ready to discuss how these experiences have equipped you to handle the demands of the Front of House role effectively.
✨Demonstrate Teamwork and Calmness
Since the role requires being a good team player and remaining calm under pressure, think of situations where you successfully collaborated with others or managed stressful scenarios. Sharing these stories will show your potential employer that you can thrive in a busy hospital environment.
✨Respect Patient Confidentiality
Be prepared to discuss how you would maintain patient dignity and confidentiality in all situations. This is crucial in healthcare settings, so demonstrating your understanding of these principles will be key to making a positive impression.
