EOC Clinical Advisor (Validator)

EOC Clinical Advisor (Validator)

Chelmsford Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide expert clinical advice and support for emergency calls, ensuring safe patient care.
  • Company: Join the East of England Ambulance Service, a leader in urgent care innovation.
  • Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
  • Why this job: Make a real difference in emergency healthcare while developing your skills in a dynamic environment.
  • Qualifications: Must be a registered nurse or paramedic with relevant experience in acute care.
  • Other info: Diverse workplace committed to inclusivity and community representation.

The predicted salary is between 36000 - 60000 £ per year.

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!

Hear why our employees think it is such a great place to work:

Great employee benefits:

Our equality networks:

Our vision & values:

Before you apply, please visit our how to apply page for full guidance:

#CareerforlifeJob overviewThe Trust is looking to build a talent pool of appointable Clinical Advisor EOC (Validators) to work in the Clinical Assessment Service in the Emergency Operations Centres in Bedford, Chelmsford or Norwich as and when vacancies become available.

We are looking for Paramedics and Nurses (Nurses must have adult nursing qualifications)

We are looking for full or part time permanent staff ideally to work on our core Rotas. We require a minimum of 18.75hrs per week.

There is an initial training period, of approx 3 weeks which will need to be completed on a full-time basis.

Clinicians must be able to work at either our Norwich or Chelmsford Control Rooms. We cannot currently support agile or remote working for this role.

Following application if successful your application will be held for 6 months. As and when a vacancy becomes available you will be contacted and offered a position – Start dates will need to be agreed ASAP. If no vacancy becomes available within 6 months you would need to re-apply.

Candidates who have applied within the last six months and were not successful should not reapply for this position.

Main duties of the jobThis role intercepts lower acuity and clinically appropriate 999 calls, providing advice and arrange for safe and appropriate care pathways for these patients. The over-riding aim is to appropriately and safely reduce 999 ambulance demand and A&E admissions. The candidate will be an integral part of the evolution and establishment of a Regional CAS that will develop a multi-disciplinary approach to 999 call interception as well as routine triage of non-emergency 999 calls. The successful applicant must hold an NMC nursing registration OR HCPC registered paramedic.

Working for our organisationYou\’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone\’s throw away and the invigorating North Sea coast to the east.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Detailed job description and main responsibilitiesFor a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to applyStep 1 – Read the advert and the Job Description and Person Specification (attached)Step 2 – Complete the Supporting Statement – Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 – Complete the online application and upload your statement. Please note, CVs are not accepted.

For EEAST internal Candidates looking to join the Clinical Assessment Service – a £2500 incentive payment may apply please see FAQ Document for details.

Person specificationExperienceEssential criteria

Experience in the field of A&E, Medical or Primary Care setting.

Desirable criteria

Present or significant post-registration experience in a clinical environment.

Previous experience of face-to-face or telephone triage.

Personal Qualities, Abilities and AttributesEssential criteria

Motivated towards further professional development, innovation and change.

High level of IT and telephony dexterity, effective keyboard skills.

Skills & KnowledgeEssential criteria

Communicate highly complex, sensitive information requiring empathy, reassurance; barriers to understanding.

Able to make clinical judgements from information, evaluate alternative courses of action.

Ability to work autonomously.

Ability to work as part of a multidisciplinary team.

Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment.

QualificationsEssential criteria

A Bachelor\’s Degree (or equivalent) in Nursing or Paramedic Science.

Nurse with current registration with Nursing & Midwifery Council or Paramedic registered with the Health & Care Professions Council (or superseding body).

Experienced HCPC Registered Paramedic who has completed the NQP pathway, OR NMC Registered Nurse post Pre-Hospital Practitioner pathway.

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa – website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record.

Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview SchemeUnder the Trust\’s commitment \’Positive about Disabled People\’, if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.

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EOC Clinical Advisor (Validator) employer: East of England Ambulance Service

At East of England Ambulance Service, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and innovation. Our employees benefit from flexible working arrangements, comprehensive training, and opportunities for professional growth, all while making a meaningful impact in the community by providing vital emergency care in the vibrant regions of Chelmsford and Norwich.
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Contact Detail:

East of England Ambulance Service Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land EOC Clinical Advisor (Validator)

✨Tip Number 1

Get to know the role inside out! Familiarise yourself with the job description and person specification. This way, you can tailor your responses during interviews to show exactly how your experience aligns with what they're looking for.

✨Tip Number 2

Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when discussing your clinical experience and how it relates to the EOC Clinical Advisor role.

✨Tip Number 3

Network like a pro! Connect with current employees at EEAST on LinkedIn or attend local healthcare events. This can give you insider knowledge about the company culture and potentially even a referral!

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at EEAST and ready to make a difference in patient care.

We think you need these skills to ace EOC Clinical Advisor (Validator)

Adult Nursing registration with NMC
Paramedic registration with HCPC
2 years post registration experience in an acute clinical environment
Experience in A&E, Critical Care, or Intensive Care
Telephone triage using approved clinical applications (NHS Pathways, Lowcode, Manchester Triage)
Ability to handle distress
High level of I.T and telephony dexterity
Good Communication Skills
Critical analysis skills
Knowledge of differential diagnosis
Experience of audit and evaluation
Clinical Governance

Some tips for your application 🫡

Read the Job Description Thoroughly: Before diving into your application, take a good look at the job description and person specification. This will help you understand exactly what we're looking for and how you can tailor your application to match our needs.

Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Make sure it clearly demonstrates how you meet each of the criteria in the person specification. Use specific examples from your experience to show us why you're the perfect fit for the role.

Follow the Application Process: We want to keep things simple, so make sure you follow the application steps outlined in the advert. Complete the online application and upload your supporting statement as instructed. Remember, CVs aren’t accepted, so focus on that statement!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen to join our team at StudySmarter!

How to prepare for a job interview at East of England Ambulance Service

✨Know Your Stuff

Make sure you’re well-versed in the specifics of the role. Brush up on your clinical knowledge, especially around triage and assessment protocols. Familiarise yourself with NHS Pathways and other relevant applications, as these will likely come up during your interview.

✨Showcase Your Experience

Prepare to discuss your past experiences in acute clinical environments. Be ready to share specific examples of how you've handled distressing situations or made critical decisions in high-pressure scenarios. This will demonstrate your capability and readiness for the role.

✨Practice Your Communication Skills

Since this role involves dealing with distressed callers, practice articulating your thoughts clearly and empathetically. You might want to do mock interviews with friends or colleagues to refine your communication style and ensure you can convey complex information simply.

✨Ask Insightful Questions

At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the service is evolving. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.

EOC Clinical Advisor (Validator)
East of England Ambulance Service
Location: Chelmsford

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