We are looking for a dynamic thinker to support our local planning of patient journeys . The role involves effectively planning patient journeys to and from home / health care setting using our cleric system and against set key performance indicators.Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.
You will need a calm approach under pressure, have geographical knowledge of working areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.
Main duties of the job
Responsible for the planning of transport for future dates. Responsible for the control of ambulance service resources for the current day. To ensure all patients on our transport get home as quickly as possible.
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
Person Specification
Qualifications
- Good basic education to include English and Maths GCSE Grade C or relevant experience that evidences a good basic education.
Experience
- Experience of working with the public.
- Experience of working in a fast-paced environment.
Skills and Knowledge
- Excellent organisational skills.
- IT literate.
Personal Qualities, Abilities and Attributes
- Team player.
- Proactive.
- Able to remain calm in stressful situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,760 to £27,476 a yearper annum pro rata
Day Controller / Planner - Stevenage employer: East of England Ambulance Service
East of England Ambulance Service is an exceptional employer that prioritises the well-being and development of its staff. With a commitment to flexible working arrangements, a supportive work culture, and opportunities for professional growth, employees can thrive in their roles while making a meaningful impact on the communities they serve across Norfolk, Waveney, and Suffolk.
Contact Details:
East of England Ambulance Service Recruitment Team
