Day Controller Planner/SPLA Stevenage Control Room (West)

We are looking for a dynamic thinker to support our Control Team in Stevenage. The role involves overseeing and planning patient journeys to and from home/health care settings using our cleric system and against set key performance indicators, effectively pre-planning patient journeys using available resources.

Our patients have varying clinical and mobility needs, some travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion, and empathy.

You will need a calm approach under pressure and have geographical knowledge of West Essex, Hertfordshire, and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics, and our staff, keeping calm under pressure and following the Trust's vision and values.

• Responsibility for the control of PTS ambulance resources, including volunteer car service drivers for the current day, monitoring, and making real-time adjustments to optimise delivery and maintain an effective service and excellent standard of patient experience.
• Forward plan patient transport, ensuring optimal use of available resources to maximise efficiency.
• Monitor journey times, proactively rearranging journeys to support both the service and patient experience.

The successful candidate will be required to commit to and complete a 3-week training course, which will be located in various locations across the trust such as Epping and Chelmsford, and therefore will need to be able to travel to these sites independently.

The role will work on a relief basis covering a range of shifts between 06:00 - 22:00hrs, 7 days a week. A 9-week rota in advance will be made available. You will be required to have some flexibility and be reliable.

You’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone’s throw away and the invigorating North Sea coast to the east. At EEAST, we bring together all our skills to provide 24-hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk, and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks prior to receiving an unconditional offer. If full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

• Step 1 - Read the advert and the Job Description and Person Specification (attached).
• Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
• Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

• Qualification: English and Math Grade C or equivalent/experience.
• Experience in the role as Day Controller and/or Planner of resources.
• Skills: Excellent Organisation and Communication Skills, Experience of organising and prioritising workload, Experience in resource management.
• Knowledge: Knowledge of Geographic areas, Knowledge of PTS, Knowledge of GRS and Cleric System.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a year per annum pro rata + Unsocial hours payments.