People and Vehicle Support Manager - Secondment in Chelmsford

EEAST is a great place to work, with great people and career opportunities. No two days are the same; if you are looking for a varied and supportive environment, EEAST can offer you that and more!

The People and Vehicle Support Manager role is pivotal in bringing together all aspects of resource capacity, optimising its availability to provide optimal operational performance and efficiency on a day-to-day basis.

Main duties of the job:

• Line manage a group of staff who are customer service focused and solution centric in their management of planned and unplanned out of service events.
• Ensure the optimal provision of staffing to deliver service levels.
• Escalation of hospitals within framework.
• Critically identify any incidents of concern that may require intervention of an operational manager to support staff members.
• Provide tactical support as required at times of operational pressure, such as surge or during a serious or major incident.
• Manage individual performance of TOC staff.
• Maintain policy and working guidelines for operatives and staff regarding out of service.
• Communication with Incident Response and Support Managers to support mutual delivery of efficiency in service.
• Provide first line leadership and management to a team of operatives.
• Analyse data and develop strategies and tactics to achieve reduced lost production time.
• Optimise the availability of produced resources to control services.
• Conduct disciplinary investigations and serious incident investigations as required.
• Provide information to managers and make service improvement recommendations to the senior team.
• Any other reasonable task as required by the Trust commensurate with optimising in day performance and the Strategic and Tactical objectives of the day.

Working for our organisation, you will have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east. At EEAST, we bring together all our skills to provide 24-hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria. We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks prior to receiving an unconditional offer. If full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply:

• Read the advert and the Job Description and Person Specification (attached).
• Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
• Complete the online application and upload your statement. Please note, CVs are not accepted.

Person specification:

Skills & Knowledge

Essential criteria:

• Demonstrating Continuous Personal Development including leadership, organisation development and change management.
• Demonstrate an understanding of Operational and Control Services policies and procedures.
• Prioritising conflicting demands and often unpredictable work patterns.
• Ability to demonstrate visible leadership in challenging and stressful situations.
• Investigation and report writing skills.
• A good understanding of Road Traffic Law to support crews following vehicle defects or damage.
• Ability to develop tactical working plans to meet strategic objectives.
• Ability to deliver and improve key operational performance.
• Ability to communicate and influence in stressful situations.
• Ability to develop relationships with key stakeholders at all levels of the Organisation in the operational setting to support corporate aims and objectives.
• Investigating complex complaints.

Desirable criteria:

• Have a good understanding of GRS, AMPDS and the ICCS radio system.
• Knowledge of the use of the Business Intelligence Portal.
• A frontline operational background.

Personal Qualities, Abilities and Attributes

Essential criteria:

• Being accountable for results and actions and in turn, holding others to account.
• Initiating, building and maintaining relationships with internal and external key stakeholders, developing partnerships and cooperative working.
• Demonstrating a passion for delivering quality services.

Qualifications

Essential criteria:

• A degree level of education, or appropriate professional environmental experience.
• A first line Managers qualification equivalent to ILM level 4 or above.
• An ambulance frontline qualification (Paramedic, EMT).

Experience

Essential criteria:

• Demonstrable environmental experience in a frontline ambulance role.
• Management experience in an acute operational setting at the same or similar level.

All references from current and previous employers will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details. All appointments will be subject to currently having a clean disciplinary record.

Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview Scheme: Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria, we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.