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- Tasks: Deliver engaging dispatch training and support to new and existing staff across multiple sites.
- Company: Join EEAST, a diverse and innovative organisation dedicated to urgent care.
- Benefits: Flexible working hours, supportive environment, and opportunities for career growth.
- Why this job: Make a real difference in emergency services while developing your teaching skills.
- Qualifications: GCSEs, dispatcher certification, and training experience required.
- Other info: Embrace a vibrant community with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
EEAST is a great place to work with outstanding career opportunities and a supportive environment. No two days are the same, and our team culture offers variety, collaboration, and growth.
The EOC Training and Education team is looking to recruit two full‑time EOC Dispatch Educators for a regional capacity.
Main Duties of the Job:- Deliver dispatch training across all three EOC sites.
- Provide written and practical assessments of trainees.
- Deliver one‑to‑ones and return‑to‑role support for existing staff.
- Write and design training materials for the new starter course and ongoing development of staff.
At EEAST we provide 24‑hour, 365‑day urgent care, delivering emergency and non‑emergency medical treatment and transport throughout Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We innovate and collaborate to offer the best patient care across our counties.
We value workforce diversity – we encourage applications from under‑represented groups such as Black, Asian, other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.
We support a work/life balance, offering flexible working requests for caring responsibilities, family commitments, further learning and other interests.
Qualifications:- Essential Criteria: 4 GCSEs Grade C or above or equivalent. Certified and fully trained Dispatcher. In date EMD‑Q (or willingness to obtain within the first 3 months). Completed/in progress Award in Education & Training Level 3 (or willingness to complete within the first 3 months).
- Desirable Criteria: Management or supervisory qualification. MPDS Instructor. Degree Level Qualification or equivalent experience.
- Essential Criteria: Demonstrable experience in an Emergency Operations Centre. Demonstrable experience of delivering training within the last 3 years, or mentoring trainees regularly in any setting. Remain current with call handling/dispatch functions to assist the EOC during high demand and/or business continuity incidents.
- Desirable Criteria: Strong understanding and ability to use the CAD system.
- Essential Criteria: Proficient in various IT systems/Microsoft Office software for the creation and delivery of training. Ability to learn new systems and procedures quickly and effectively. Excellent planning and management of own workload, with prioritisation skills.
- Essential Criteria: Ability to remain calm and poised in routine and difficult situations. Flexibility to meet the demand of the Training Team schedule. Ability to travel independently to all three EOC sites to deliver training, as required.
Candidates who require a Skilled Worker visa may assess their eligibility via the UK visa website. We encourage all applicants to review the sponsorship criteria carefully.
All references from current and previous employers will be sought via their Human Resources Department and must cover a minimum of 3 years of employment. Provide the HR department's address, telephone number and email, and include your current/previous line manager’s details.
The appointment will be conditional upon a clean disciplinary record. No smoking policy is in operation throughout the Trust.
Guaranteed Interview Scheme – under the Trust's commitment 'Positive about Disabled People', if you consider yourself disabled and meet the minimum selection criteria, you will receive an automatic interview. We positively encourage applications from all eligible groups, irrespective of age, race, religion & belief, sex, gender reassignment, sexual orientation, marital status, pregnancy & maternity, or disability.
EOC Dispatch Educator in Chelmsford employer: East of England Ambulance Service
Contact Detail:
East of England Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EOC Dispatch Educator in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EEAST on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by practising common questions related to dispatch training and education. We should also think of examples from our past experiences that showcase our skills and adaptability.
✨Tip Number 3
Show off our passion for training and education! During interviews, let’s share our ideas on how we can enhance the training materials and support for new starters at EEAST.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the EEAST team.
We think you need these skills to ace EOC Dispatch Educator in Chelmsford
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description and person specification. This will help you understand what we're looking for and how you can tailor your supporting statement to match our needs.
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Make sure to address each criterion in the person specification clearly. Use specific examples from your experience that demonstrate how you meet these criteria.
Keep it Professional but Personal: While we want you to be professional, don’t be afraid to let your personality shine through. We value diversity and want to see who you are beyond your qualifications. A bit of authenticity goes a long way!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at East of England Ambulance Service
✨Know Your Stuff
Make sure you’re well-versed in the specifics of dispatch training and the role of an EOC Dispatch Educator. Brush up on your knowledge of emergency operations, call handling, and the CAD system. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Experience
Prepare to discuss your previous experience in delivering training or mentoring. Have specific examples ready that highlight your ability to assess trainees and support their development. This is crucial for demonstrating that you can effectively deliver training across all three EOC sites.
✨Be Ready for Practical Assessments
Since the role involves practical assessments of trainees, think about how you would approach this. Be prepared to discuss your assessment methods and how you ensure trainees are meeting the required standards. This shows you’re not just a trainer but also a mentor who cares about their growth.
✨Emphasise Flexibility and Teamwork
EEAST values collaboration and flexibility, so be sure to highlight your ability to adapt to changing schedules and work as part of a team. Share examples of how you’ve successfully worked with others in high-pressure situations, as this will resonate well with the interviewers.
