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- Tasks: Coordinate patient transport services and ensure smooth planning and control of journeys.
- Company: Join EEAST, a leader in urgent care and patient transport across East England.
- Benefits: Flexible working options, supportive environment, and opportunities for personal growth.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic setting.
- Qualifications: Strong customer service skills and ability to remain calm under pressure.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Coordinate Patient Transport Services resources, ensuring effective planning, control, and forward planning of patient transport.
- Liaise with ambulance crews, volunteer car drivers, private ambulance services, hospitals/clinics, patients, and other relevant agencies to provide a high-quality and efficient service.
- Monitor and rearrange journeys to support the service and patient experience.
- Record journey times accurately and promptly, answer incoming calls professionally and effectively, and escalade actions in line with local guidance.
- Remain composed, focused, and efficient in high-pressure situations, ensuring Patient Transport Services run smoothly despite unexpected challenges.
Qualifications / Skills
- Dynamic thinker capable of supporting local day control and planning of patient journeys.
- Ability to plan patient journeys to and from home/hospital using our cleric system and against set key performance indicators.
- Calm approach under pressure with geographical knowledge of working areas.
- Customer service skills, with experience liaising with patients, clinics, and staff.
- Follow the Trust’s vision and values.
- Eligibility for a Skilled Worker visa (UK) or willingness to comply with UK visa requirements as outlined on the GOV.UK website.
At EEAST we bring together all our skills to provide 24 hour, 365 day urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
PTS Day Controller/Planner employer: East of England Ambulance Service Trust
Contact Detail:
East of England Ambulance Service Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PTS Day Controller/Planner
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare transport sector, especially those who work at EEAST. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient transport services. Think about scenarios where you had to stay calm under pressure and how you handled them. We want to see your dynamic thinking in action!
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you’ve liaised with patients and staff in the past. Highlight your ability to provide a high-quality service, as that’s key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at EEAST and contributing to our vision of excellent patient care.
We think you need these skills to ace PTS Day Controller/Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the PTS Day Controller/Planner role. We want to see how you can contribute to our mission of providing top-notch patient transport services.
Showcase Your Customer Service Skills: Since you'll be liaising with various stakeholders, it's crucial to demonstrate your customer service experience. Share specific examples of how you've effectively communicated and resolved issues in high-pressure situations, as this is key for us.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at East of England Ambulance Service Trust
✨Know Your Stuff
Make sure you understand the ins and outs of Patient Transport Services. Familiarise yourself with how to coordinate resources, manage patient journeys, and the key performance indicators that matter. This will show your potential employer that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Stay Calm Under Pressure
Given the high-pressure nature of this role, practice staying composed during mock interviews. Think about scenarios where things might go awry and how you would handle them. Demonstrating your ability to remain focused and efficient when challenges arise will set you apart from other candidates.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully liaised with patients or staff in previous roles. Highlight your communication skills and how you’ve managed to provide a high-quality service. This is crucial for a role that involves direct interaction with patients and various agencies.
✨Embrace Diversity and Flexibility
EEAST values diversity and flexible working, so be ready to discuss how you can contribute to this culture. Share any experiences you have that demonstrate your commitment to inclusivity and your ability to adapt to different working conditions. This will resonate well with the interviewers.