CallEEAST Advisor (Bank Staff) in Norwich

EEAST is a great place to work, with great people and career opportunities. No two days are the same; if you are looking for a varied and supportive environment, EEAST can offer you that and more!

Job overview: We are looking for dynamic, fun, hardworking individuals to join our team within the Contact Centre in Norwich, as a Call EEAST Advisor (Bank). Please note that this is NOT a 999 Call Handler position. This is a Zero Hours contract, and hours will be driven by the needs of the business (some weeks may have no hours).

The role of the Bank Call EEAST Advisor will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other service providers, as appropriate. The position will require interaction not only with the public but also with other healthcare professionals, emergency services, and community organisations. The call centre has a 24-hour function, and it is a requirement of the job that call handlers (whole time, part time or bank staff) will be available to work weekends and bank holidays, including Christmas Day and Easter, in accordance with allocated rostered duties.

Working for our organisation: You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east. At EEAST, we bring together all our skills to provide 24-hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk, and Cambridgeshire. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria. We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Detailed job description and main responsibilities: For a thorough understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear picture of what the position entails. Please note, should you be successful in your application, you will be required to undergo pre-employment checks prior to receiving an unconditional offer. If full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply:

• Step 1 - Read the advert and the Job Description and Person Specification (attached)
• Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
• Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

References and Employment History: All references from current and previous employers will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number, and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details. All appointments will be subject to currently having a clean disciplinary record. Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview Scheme: Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity, or disability.

Please note: If you use a hotmail, msn or yahoo e-mail account, you will need to check your junk mail regularly as these e-mail providers may divert any communications straight into your junk inbox. You may wish to add any addresses featuring 'trac.jobs' to a safe list. The Trust reserves the right to close this vacancy before the advertised closing date if a large number of applications are received. If you would like to apply for this position, please keep this information in mind when preparing your submission. Please note that if you have not had a response from us after one month of submitting your application, you have not been shortlisted for interview.