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- Tasks: Provide efficient HR support and manage queries to ensure smooth operations.
- Company: Join a diverse team at EEAST, dedicated to urgent care services.
- Benefits: Flexible working options, professional development, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your HR skills.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
- Other info: Opportunity for career growth in a vibrant and diverse region.
The predicted salary is between 28800 - 43200 £ per year.
We are looking to recruit 1x full time (37.5 hpw) team member to provide high quality and efficient transactional HR services to the Trust and workforce, ensuring all transactions occur accurately, in a timely manner, in line with appropriate Trust Policies and Procedures.
Delivering a professional service focused on achieving a high level of customer satisfaction by offering support and advice where required and ensuring KPIs are met.
The post holder will be required to work from Lakeview House, Bedford. The post holder will be responsible - along with a team of other Officers - for monitoring, managing and processing HR forms and pay queries using our online ticket management system (Halo ITSM). Processing forms and responding to queries daily; taking a proactive approach to ensure that queries are resolved and HR forms are processed within the designated timeframes and SLAs.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer. If full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
- Step 1 - Read the advert and the Job Description and Person Specification (attached)
- Step 2 - Complete the online application
- Step 3 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please note, CVs are not accepted.
HR Support Services Officer employer: East of England Ambulance Service Trust
Contact Detail:
East of England Ambulance Service Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Support Services Officer
✨Tip Number 1
Get to know the company! Research EEAST and understand their values, mission, and the specific role of HR Support Services Officer. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on how you can demonstrate your ability to provide high-quality HR services and meet those KPIs they’re after.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there, which can be super helpful during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure your supporting statement clearly highlights how you meet the criteria in the Person Specification – this is your chance to shine!
We think you need these skills to ace HR Support Services Officer
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a good look at the job description and person specification. This will help us understand exactly what we're looking for and how you can fit into our team.
Tailor Your Supporting Statement: When writing your supporting statement, make sure to address each criterion in the person specification. We want to see how your skills and experiences align with what we need, so be specific and give examples!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep it professional. Show us your personality but also demonstrate your understanding of the role and the importance of providing high-quality HR services.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re following the correct process. We can’t wait to hear from you!
How to prepare for a job interview at East of England Ambulance Service Trust
✨Know the Job Inside Out
Before your interview, make sure you thoroughly read the job description and person specification. Understand the key responsibilities and requirements of the HR Support Services Officer role, so you can confidently discuss how your skills and experiences align with what they’re looking for.
✨Prepare for Common HR Scenarios
Think about common HR scenarios or challenges that might come up in the role. Be ready to share examples from your past experiences where you successfully handled similar situations, especially focusing on customer satisfaction and meeting KPIs.
✨Familiarise Yourself with Halo ITSM
Since the role involves using an online ticket management system, it’s a good idea to familiarise yourself with Halo ITSM or similar systems. If you have experience with any ticketing software, be prepared to discuss how you used it to manage queries and processes efficiently.
✨Show Your Commitment to Diversity and Inclusion
EEAST values diversity, so be ready to discuss how you can contribute to creating an inclusive workplace. Share any relevant experiences or initiatives you’ve been part of that demonstrate your commitment to supporting under-represented groups.