Emergency Dispatchers

Overview

Can you remain calm and focused at times of pressure? Can you make quick decisions and multitask? Do you want to make a difference to patient care? We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Emergency Operations Centre in Chelmsford. The successful applicant will be responsible for the deployment of emergency ambulance resources and support the delivery of a high level of clinical quality and the best possible patient care. You will communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged. Working as part of the wider control room team you will be responsible for the deployment of emergency ambulance resources across a specific geographical area in accordance with local and national performance targets and call triage categories.

You will need to be resilient, professional and have good communication skills, work well within teams, be IT literate and have experience of using computerised systems, multitask and be able to remain calm and prioritise workloads to make quick decisions often at times of pressure. This is an exciting but busy role where no two days are ever the same.

Responsibilities

• Deploy emergency ambulance resources and support the delivery of high-quality clinical care.
• Communicate with operational colleagues and teams within the Control Room to determine the most appropriate emergency ambulance response.
• Work as part of the Control Room team to deploy resources across a specified geographical area in line with local and national performance targets and call triage categories.
• Remain calm under pressure, prioritise workloads, and make quick decisions in fast-paced environments.

Qualifications and experience

• At least 2 years of experience in a customer-focused environment with ability to prioritise and manage workload in a busy, challenging, and fast-paced setting.
• 5 GCSEs at grade C or above (or equivalent), including English.
• Awareness of equality and diversity, good geographical knowledge of the area, and experience of working as part of a team.
• Ability to work as part of a team, be IT literate, and experience using computerised systems.
• Ideally some understanding of the Ambulance Service/NHS; robust training, mentoring, and support package provided to guide you through the role.

Work pattern

This role involves working a rotating shift pattern which covers days and nights including weekends and special/public holidays.

Visa sponsorship

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship by assessing their circumstances against the criteria specified on the GOV.UK Check if you need a UK visa page. We encourage all applicants to review these criteria carefully to understand eligibility for sponsorship.

About EEAST

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees in achieving a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.