Tactical Operations Centre - Administrator in Chelmsford

Job overview

The EEAST Tactical Operations Centre is a key 24/7 function, coordinating the day-to-day work of a busy ambulance service, including a key role in managing the trust's response to major, critical, complex and significant incidents and coordinating the response to business continuity incidents and other disruptive events.

The TOC is recruiting for a part time administrator (18.75 hours/week) to support the work of the department - in particular the trust's dynamic team of Duty Tactical Commanders and the EOC Support Service Manager - in maintaining the smooth running of the TOC, whilst also providing support to the EOC Business Continuity & Resilience Team as needed.

The ideal candidate would have strong attention to detail, good written and verbal communication skills, and high accuracy when dealing with data, as well as a high level of comfort using Microsoft Office products.

As the only administrator within a busy and dynamic department, autonomy, teamwork and flexibility are essential, as is the ability to manage your own workload and communicate effectively with colleagues at all levels.

An absolute commitment to maintaining the confidentiality of confidential or sensitive information is utterly essential, as is the ability to work strictly within Information Governance requirements.

This role is generally suitable for flexible working - with the exact working pattern to be agreed as part of the appointment process.

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Compliance related administration (eg: driving licence checks).

Maintaining incident response packs, including auditing packs and updating documents and plans (etc) as released.

Supporting staff management (eg: arranging formal meetings and drafting/sending outcome letters, updating staff files).

Curating departmental records (particularly acting as custodian to a busy and complex inbox and ensuring documents are kept up-to-date).

Administrative support to critical operations (eg: updating the on call rota & wallboards, maintaining the accuracy of records and logs etc).

Administrative support to the EOC Support Services Manager (eg: Diary management, inbox management, minute taking etc), and the Duty Tactical Commander team if required.

Providing additional administrative capacity to the EOC Business Continuity & Resilience Team during projects or busy periods.

Supporting project work (eg: data input, drafting of documents, gathering of information etc).

Business support (booking travel & accommodation, organising meeting rooms, arranging pool cars etc).

General support to the department (eg: ordering stationary, ensuring IT & estates defects are reported, maintaining supplies, ordering uniform, ensuring good order within cupboards etc)

Should an incident occur whilst on duty, following completion of an accredited training course, act as the Loggist for the Duty Tactical Commander.

Working for our organisation

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

Due to the requirement to meet the Baseline Personnel Security Standard, this includes a DBS Check at Basic Level (for unspent criminal convictions) - please see the additional information attached on how EEAST manages candidates with a disclosure.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Applicants should note that the department is set to relocate from the current Emergency Operations Centre (next to Broomfield Hospital) to the new Emergency Operations Centre (near to the Bealieu Park Railway Station) in Autumn 2026.