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- Tasks: Be the friendly face and voice for patients, providing top-notch customer service.
- Company: Local healthcare provider dedicated to community support in Great Yarmouth.
- Benefits: Gain valuable experience in healthcare and develop your communication skills.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience with public interaction and strong IT skills are essential.
- Other info: Join a diverse team and help create positive patient experiences.
The predicted salary is between 24000 - 36000 £ per year.
A local healthcare provider in Great Yarmouth seeks a dedicated Receptionist and Call Centre Operative. This role serves as the first point of contact for patients, requiring excellent customer service and administration skills.
Ideal candidates will have experience dealing with the public, and proficiency in IT, along with the ability to communicate empathetically. This role presents a chance to truly support a diverse community and ensure their experiences are positive and welcoming.
Patient Services Coordinator – Reception & Call Centre in Great Yarmouth employer: East Norfolk Medical Practice
Contact Detail:
East Norfolk Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Coordinator – Reception & Call Centre in Great Yarmouth
✨Tip Number 1
Make sure to research the healthcare provider before your interview. Knowing their values and services will help you connect with them and show that you're genuinely interested in supporting the community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations or communicate empathetically with patients. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
When you get the chance to interview, don’t just talk about your skills—share specific examples of how you've made a positive impact in previous roles. This will show them you’re not just a fit on paper but also in practice.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Patient Services Coordinator – Reception & Call Centre in Great Yarmouth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've made a difference for others, especially in a healthcare setting. Share specific examples that demonstrate your ability to communicate empathetically and handle various situations.
Be IT Savvy: Since this role involves a lot of administration, it's crucial to showcase your IT skills. We’re looking for candidates who are comfortable with technology, so mention any relevant software or systems you’ve used in the past. Don’t forget to include any training or certifications!
Tailor Your Application: Take a moment to customise your application for this specific role. We appreciate when candidates take the time to align their skills and experiences with what we’re looking for. Use keywords from the job description to make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at East Norfolk Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Coordinator. Familiarise yourself with the key skills mentioned in the job description, like customer service and IT proficiency. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Empathy
Since this role involves dealing with patients, it’s crucial to demonstrate your ability to communicate empathetically. Think of examples from your past experiences where you’ve successfully handled difficult situations or provided exceptional support. Sharing these stories will highlight your suitability for the role.
✨Prepare for Common Questions
Anticipate questions that might come up during the interview, such as how you would handle an upset patient or manage multiple calls at once. Practising your responses can help you feel more confident and articulate during the actual interview. Remember, clarity and calmness are key!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
