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- Tasks: Help customers with ticket purchases and travel queries at Derby Station.
- Company: Join East Midlands Railway, a company dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary, pension scheme, and free leisure travel.
- Why this job: Make a difference in someone's day while working in a dynamic environment.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Flexible shift work with full training provided.
The predicted salary is between 24000 - 36000 £ per year.
We have a 12 month fixed term contract available at Derby Station as a Travel Advisor. This challenging, varied and sometimes demanding role ensures that customers receive accurate and impartial information and that they purchase the most appropriate ticket for their journey. We want our customers to leave the station feeling pleased with their ticket purchase and the fantastic service they have received from our Travel Advisors.
Our Travel Advisors are based in the Ticket Office of the station and help customers with their train ticket purchases, travel queries, and use their expertise to offer advice and guidance on the best options for travel. The Ticket Office is often the point of call our customers will go to for general enquiries, so you will often find yourself being their first point of contact. Therefore, excellent communication and customer service skills are key qualities for our Travel Advisors. The successful applicant should also have the ability to remain calm and focused under pressure.
You would also be responsible for cashing up your till and cash handling in the cash office.
What are we looking for?
- You will be hard working and always happy to provide an amazing service with a smile!
- You’ll also be polite, responsible and very resilient.
- Your personality plays a massive part in the level of service you provide; we want our customers to love and remember their experience on East Midlands Railway.
- Providing this level of service in all circumstances, on good days and days of disruption, from the first train of the day through to ones late at night.
- The role is shift work based on a rota to provide customer service throughout the whole day including weekends, so you will need to be flexible in order to work the shifts at the station.
- There is also lone working in the ticket office at this station.
- A working knowledge of a retail environment, ticket types and products would be an advantage but not necessary as the successful candidate will undertake full retail training in the classroom before a mentor period at the station.
As well as a competitive salary, we’ll also offer you:
- Defined benefit Pension scheme
- Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
- Friends and Family discounted tickets on the EMR network
- 75% discount on national leisure travel (including partner and dependants)
- …and many more!
Travel Advisor employer: East Midlands Trains
Contact Detail:
East Midlands Trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Advisor
✨Tip Number 1
Get to know the company! Research East Midlands Railway and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate real-life scenarios you might face as a Travel Advisor. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Be ready to showcase your personality! The role is all about making customers feel welcome and valued, so let your enthusiasm shine through. Share examples of how you've provided excellent service in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Derby Station. Don’t miss out on this opportunity!
We think you need these skills to ace Travel Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you can make a difference in someone’s day.
Tailor Your Application: Make sure to tailor your application to the Travel Advisor role. Highlight any relevant experience you have in customer service or retail, and mention how you can handle pressure while keeping a smile on your face!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at East Midlands Trains
✨Know Your Stuff
Familiarise yourself with the different ticket types and travel options available. Being able to discuss these confidently will show that you're prepared and knowledgeable, which is crucial for a Travel Advisor role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your commitment to making customers' experiences memorable.
✨Stay Calm Under Pressure
Think of scenarios where you had to handle difficult situations or busy periods. Practising how you would respond can help you convey your ability to remain composed and focused, which is essential in a fast-paced environment like a train station.
✨Be Flexible and Positive
Since the role involves shift work, be ready to discuss your availability and willingness to adapt. A positive attitude can go a long way, so express your enthusiasm for the role and your eagerness to contribute to the team.