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- Tasks: Join our team to clean and prepare train carriages for service.
- Company: East Midlands Railway is a top employer dedicated to customer service and employee empowerment.
- Benefits: Enjoy free travel, discounted tickets, and a competitive salary.
- Other info: Shift work required; must reach London St Pancras within 60 minutes.
- Why this job: Be part of a diverse team making a real impact in customer satisfaction.
- Qualifications: Experience in cleaning and knowledge of health and safety standards required.
The predicted salary is between 24000 - 33600 £ per year.
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We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful and the Train Presentation team make a crucial contribution to this. Eight times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.
We have an exciting opportunity to join #TeamEMR as aTrain Presentation Operative at London St Pancras.
The London Train Presentation team, work with other members of the of the Fleet Delivery team to ready the fleet for service.
Some of the responsibilities are:
- Clean East Midlands Railway fleet carriages to a high standard
- Work to high standards within a tight deadline
- Work as part of a team to ensure carriages are ready for service on time each day
- Ensure excellent customer service is maintained through quality of work and customer facing opportunities
- Perform water tanking on the train
- Work to health and safety standards in all aspects of their work
- On occasion, work from alternative East Midlands Railway locations if required
- On occasion, travel on trains across our network to assist with cleaning duties
You will be a motivated individual with the desire to contribute to a customer service focused environment through your work. You will display knowledge of health and safety requirements including COSHH, and display a positive attitude towards cleaning standards. You will have experience of cleaning duties & will have ideally previously worked within a pressurised and demanding environment.
As well as a competitive salary, we’ll also offer you:
- Free standard travel on East Midlands Railway and Train Operating Companies under Transport UK
- Friends and Family discounted Tickets on the EMR Network
- 75% discount on National Travel (inc partner and dependants)
- …and many more!
Please note this post requires shift working ranging from 0600-2300, 7 days a week. You are also required to be able to get to London St Pancras station within 60 minutes\’ travelling time by other means of transportation other than train as some shifts would require you to report for work before the first train service or end work after the last train service.
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Train Presentation Operative employer: East Midlands Trains
Contact Detail:
East Midlands Trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Presentation Operative
✨Tip Number 1
Familiarise yourself with East Midlands Railway's values and mission. Understanding their commitment to customer service and safety will help you align your responses during any interviews or discussions, showing that you're a great fit for the team.
✨Tip Number 2
Highlight any previous experience in cleaning or maintenance roles, especially in high-pressure environments. Be ready to discuss specific examples of how you've maintained high standards under tight deadlines, as this is crucial for the Train Presentation Operative role.
✨Tip Number 3
Demonstrate your knowledge of health and safety regulations, particularly COSHH. Being able to articulate your understanding of these standards will show that you take safety seriously, which is essential for this position.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift work and travel. Since the role requires working various hours and potentially at different locations, showcasing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Train Presentation Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Train Presentation Operative position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous cleaning duties or roles in a customer service environment. Mention specific examples where you worked under pressure or met tight deadlines, as this is crucial for the role.
Showcase Your Attitude: Demonstrate your positive attitude towards maintaining high cleaning standards and customer service in your application. Use phrases that reflect your motivation and commitment to contributing to a team-focused environment.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is important for the role.
How to prepare for a job interview at East Midlands Trains
✨Show Your Team Spirit
As a Train Presentation Operative, teamwork is crucial. Be prepared to discuss your experiences working in teams and how you contribute to achieving common goals. Highlight any specific examples where you collaborated effectively with others.
✨Demonstrate Your Customer Service Skills
Since the role involves maintaining excellent customer service, think of instances where you've gone above and beyond for customers. Share these stories during your interview to showcase your commitment to customer satisfaction.
✨Know Your Health and Safety Standards
Familiarise yourself with health and safety regulations, especially COSHH. Be ready to discuss how you ensure safety in your work environment and any relevant training or experience you have in this area.
✨Be Ready for Shift Work
Understand that this role requires flexibility with shifts. Be honest about your availability and express your willingness to adapt to different working hours, as this shows your commitment to the job.