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- Tasks: Help customers with ticket purchases and provide travel information at the station.
- Company: Join East Midlands Railway, a Top Employer committed to inclusivity and teamwork.
- Benefits: Enjoy competitive pay, free travel perks, and a solid pension scheme.
- Why this job: Make a positive impact on people's journeys while developing your customer service skills.
- Qualifications: No railway experience needed; just bring your friendly attitude and communication skills.
- Other info: Flexible shift work with opportunities for personal growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
At East Midlands Railway, we are proud to work as One Team. Everything we do is guided by our commitment to keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of a sustainable railway for the East Midlands. With over 2,600 colleagues across the business, our people are central to our success — and our Sheffield team plays a vital role in delivering great journeys every day. We are nine-times accredited as a Top Employer and hold Gold Inclusive Employers accreditation, reflecting our genuine commitment to creating a workplace where everyone feels supported, valued and able to be their authentic self at work.
The role
As a Travel Advisor, you’ll be at the heart of the customer experience. This is a varied, sometimes challenging, but highly rewarding role where you’ll make a real difference to people’s journeys. Based in the station Ticket Office, you’ll be the first point of contact for many customers, helping them with:
- Purchasing the most appropriate tickets for their journey
- Providing accurate, impartial travel information
- Answering general enquiries and offering guidance with confidence
Our aim is simple: customers should leave the station feeling confident in their ticket choice and genuinely pleased with the service they’ve received. You’ll also be responsible for:
- Cash handling and balancing your till
- Working calmly and professionally during busy periods or service disruption
- Lone working in the ticket office at times
What we’re looking for
You don’t need previous railway experience — we’ll provide full classroom-based retail training followed by a mentored period at the station. What really matters is you. We’re looking for people who are:
- Friendly, approachable and customer-focused
- Calm, resilient and able to stay focused under pressure
- Reliable, responsible and proud of the service they deliver
- Confident communicators who enjoy helping others
Your personality plays a huge part in this role. If you’re passionate, professional and want to make a positive difference to someone’s day — even on difficult or disrupted days — we’d love to hear from you.
Working hours
This role is shift-based, working on a rota between 5:00am and 10:30pm, including weekends. Shifts may change in line with timetable updates or business needs, so flexibility is essential.
What we offer
Alongside a competitive salary, you’ll receive an excellent benefits package, including:
- Defined benefit pension scheme
- Free standard leisure travel on the EMR network and other Abellio & LNER operators
- Friends & Family discounted travel on EMR services
- 75% discount on national leisure rail travel (including partner and dependants)
- …and much more
How to apply
To apply, please complete the online application.
Travel Advisor- Sheffield employer: East Midlands Trains
Contact Detail:
East Midlands Trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Advisor- Sheffield
✨Tip Number 1
Get to know the company! Research East Midlands Railway and understand their values. When you walk into that interview, show us you’re not just another candidate — demonstrate how your personality aligns with our commitment to customer service and teamwork.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your friendly and approachable nature, as well as your ability to stay calm under pressure — key traits we’re looking for in a Travel Advisor.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey your reliability and pride in delivering great service, which is exactly what we want to see at East Midlands Railway.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows us you’re genuinely interested in the role and reinforces your enthusiasm for making a positive difference in our customers' journeys.
We think you need these skills to ace Travel Advisor- Sheffield
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can make a difference in someone’s journey.
Tailor Your Application: Make sure to tailor your application to the Travel Advisor role. Highlight any relevant experience or skills that align with what we’re looking for, like being friendly, approachable, and calm under pressure.
Showcase Your Communication Skills: As a Travel Advisor, communication is key! Use your application to demonstrate your ability to communicate clearly and confidently. Share examples of how you've helped others in the past.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and shows your enthusiasm for joining our team!
How to prepare for a job interview at East Midlands Trains
✨Know Your Customer Service Basics
As a Travel Advisor, you'll be the face of the company. Brush up on customer service principles and think about how you can make a positive impact on someone's journey. Be ready to share examples of how you've helped customers in the past.
✨Showcase Your Communication Skills
This role requires confident communication, so practice articulating your thoughts clearly. During the interview, demonstrate your ability to explain complex information simply, as you would when helping a customer choose the right ticket.
✨Prepare for Pressure Scenarios
Since the job can get busy, think of times when you've worked under pressure. Be prepared to discuss how you stayed calm and focused during challenging situations, as this will show your resilience and reliability.
✨Emphasise Your Team Spirit
East Midlands Railway values teamwork, so highlight your ability to work well with others. Share experiences where you collaborated effectively with colleagues to achieve a common goal, reinforcing that you're a team player who aligns with their 'One Team' ethos.
