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For Companies At a Glance
- Tasks: Deliver top-notch customer service and assist passengers at Loughborough Station.
- Company: Join East Midlands Railway, a proud Top Employer with a supportive culture.
- Benefits: Enjoy a competitive salary, inclusive workplace, and opportunities for personal growth.
- Why this job: Be part of a team that makes travel enjoyable and safe for everyone.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible hours with a friendly team and a chance to make a difference.
The predicted salary is between 24000 - 36000 £ per year.
At East Midlands Railway (EMR), we are proud to be One Team. We are passionate about keeping people safe, delighting our customers, doing the right thing, and putting customers at the heart of a sustainable railway for the East Midlands. With over 2,600 colleagues, our people are the reason we succeed — and our customer service teams play a vital role in shaping the experience of everyone who travels with us. We are ten-times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, reflecting our commitment to creating a workplace where everyone feels valued, supported, and empowered to bring their authentic self to work.
The Role
We are currently recruiting a Retail Assistant to join our friendly team at Loughborough Station.
Hours: 37 hours per week (5 days out of 7, including weekends)
As a Retail Assistant, you will be at the heart of the station experience — providing excellent customer service, supporting passengers with their journeys, and helping to maintain a safe, clean, and welcoming environment while maximising revenue.
What You’ll Be Doing
- Deliver a high-quality ticket retailing and customer care service
- Provide accurate, timely travel information to customers
- Assist customers with reservations and travel arrangements
- Support disabled passengers and those who may need extra help
- Make station announcements for train arrivals and departures
- Carry out station cleaning duties to keep the environment safe and presentable
- Ensure posters and information displays are current and well maintained
- Handle cash and station accounts in line with strict procedures
- Carry out fire, security, and safety checks, including Evacuation Warden duties
- Maintain vigilance to ensure the station is safe in all conditions, including winter weather
- Take responsibility for station equipment and health
Retail Assistant employer: East Midlands Trains
Contact Detail:
East Midlands Trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out East Midlands Railway's values and mission. This way, you can show how your passion for customer service aligns with their commitment to keeping people safe and delighted.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on scenarios related to customer service and teamwork, as these are key in a Retail Assistant role.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. First impressions matter, especially in a customer-facing role like this one.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and helps keep you on their radar!
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping people! Share any experiences where you've gone the extra mile for a customer, as this is key for a Retail Assistant role.
Be Authentic: We want to see the real you! Don’t be afraid to show your personality in your application. Tell us what makes you unique and how you can contribute to our One Team spirit at East Midlands Railway.
Highlight Relevant Experience: Make sure to mention any previous roles or experiences that relate to retail or customer service. This helps us understand how you can hit the ground running in our friendly team at Loughborough Station.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at East Midlands Trains
✨Know the Company Inside Out
Before your interview, take some time to research East Midlands Railway. Understand their values, mission, and what makes them a top employer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Assistant, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about situations where you’ve handled difficult customers or provided exceptional service, as these stories will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations at the station. Practice responses to questions like, 'What would you do if a passenger needed assistance?' or 'How would you manage a busy period at the ticket counter?' This will demonstrate your problem-solving skills and readiness for the role.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and appropriately for the interview, reflecting the professional environment of East Midlands Railway. Being punctual and polite will also set a positive tone, showing that you respect their time and are serious about the opportunity.
