Platform Assistant in Nottingham

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We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing, and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the customer service team makes a crucial contribution to this.

Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We\'re recruiting for future Platform Assistants at Nottingham station. #TeamEMR

Most of our Platform Assistants work full time at 37 hours per week over a 4-day working week, with early starts from 4 am and late finishes around midnight.

We pride ourselves on delivering an excellent customer experience through our customer promise, and our Platform Assistants play an important role at the station. They are the main point of contact for customers, providing queries and advice, and are Safety Critical staff responsible for dispatching trains from the platform.

As a Platform Assistant, you will:

• Ensure the safe and prompt dispatch of all train services at Nottingham station
• Help customers navigate the station, directing them to relevant platforms
• Assist passengers boarding and alighting trains, including vulnerable customers requiring extra support
• Support security searches at the station
• Remain proactive and visible to customers
• Act as an ambassador for EMR, providing outstanding customer service and going above and beyond for our customers

The key focus is to maintain high visibility and awareness at the station. We seek candidates with a proactive, ‘can-do’ attitude.

During disruptions and busy periods, our Platform Assistants must think quickly and act swiftly while maintaining excellent customer service. The role requires flexibility to work shifts from early morning to late at night, based on a rota.

At Nottingham station, earliest shift start is 05:00, and latest shift end is 23:15; candidates must be able to attend work during these times.

This role is safety critical. Successful candidates will need to undertake a safety critical medical assessment, including drugs and alcohol screening. Employment is contingent upon passing this assessment.

No prior railway industry experience is required; all safety-critical training is provided, including classroom instruction and on-station mentoring. We seek hardworking, proactive, and positive individuals to join our team.

Benefits include:

• Free travel on the East Midlands Railway network
• Discounted travel (up to 75% off across the rail network and other train companies)
• Friends and Family discounted tickets
• Defined benefit railway pension scheme
• Access to employee benefits portal with discounts, Cycle2Work Scheme, and more

Next steps:

Submit your online application and upload your CV. Please remove all personal information from your CV, as we operate a blind screening process.

If successful in the recruitment process, you will be offered a role if available, or placed in our talent pool for up to 12 months. During this period, you won\'t need to re-apply, and if a role becomes available, we will contact you with an offer.

At EMR, we actively promote diversity and aim to create an inclusive culture. We encourage applications from women and ethnic minorities to better reflect our communities.