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- Tasks: Assist customers at Nottingham station and ensure safe train dispatch.
- Company: Join East Midlands Railway, a top employer dedicated to customer service and inclusivity.
- Benefits: Enjoy free travel, discounted tickets, and access to employee perks.
- Why this job: Be part of a supportive team making a real impact on customer experiences.
- Qualifications: No prior experience needed; just bring a positive attitude and willingness to learn.
- Other info: Flexible shifts from early morning to late night; safety-critical role with training provided.
The predicted salary is between 24000 - 36000 £ per year.
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We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing, and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the customer service team makes a crucial contribution to this.
Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
We\’re recruiting for future Platform Assistants at Nottingham station. #TeamEMR
Most of our Platform Assistants work full time at 37 hours per week over a 4-day working week, with early starts from 4 am and late finishes around midnight.
We pride ourselves on delivering an excellent customer experience through our customer promise, and our Platform Assistants play an important role at the station. They are the main point of contact for customers, providing queries and advice, and are Safety Critical staff responsible for dispatching trains from the platform.
As a Platform Assistant, you will:
- Ensure the safe and prompt dispatch of all train services at Nottingham station
- Help customers navigate the station, directing them to relevant platforms
- Assist passengers boarding and alighting trains, including vulnerable customers requiring extra support
- Support security searches at the station
- Remain proactive and visible to customers
- Act as an ambassador for EMR, providing outstanding customer service and going above and beyond for our customers
The key focus is to maintain high visibility and awareness at the station. We seek candidates with a proactive, ‘can-do’ attitude.
During disruptions and busy periods, our Platform Assistants must think quickly and act swiftly while maintaining excellent customer service. The role requires flexibility to work shifts from early morning to late at night, based on a rota.
At Nottingham station, earliest shift start is 05:00, and latest shift end is 23:15; candidates must be able to attend work during these times.
This role is safety critical. Successful candidates will need to undertake a safety critical medical assessment, including drugs and alcohol screening. Employment is contingent upon passing this assessment.
No prior railway industry experience is required; all safety-critical training is provided, including classroom instruction and on-station mentoring. We seek hardworking, proactive, and positive individuals to join our team.
Benefits include:
- Free travel on the East Midlands Railway network
- Discounted travel (up to 75% off across the rail network and other train companies)
- Friends and Family discounted tickets
- Defined benefit railway pension scheme
- Access to employee benefits portal with discounts, Cycle2Work Scheme, and more
Next steps:
Submit your online application and upload your CV. Please remove all personal information from your CV, as we operate a blind screening process.
If successful in the recruitment process, you will be offered a role if available, or placed in our talent pool for up to 12 months. During this period, you won\’t need to re-apply, and if a role becomes available, we will contact you with an offer.
At EMR, we actively promote diversity and aim to create an inclusive culture. We encourage applications from women and ethnic minorities to better reflect our communities.
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Platform Assistant employer: East Midlands Trains
Contact Detail:
East Midlands Trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Assistant
✨Tip Number 1
Familiarise yourself with the East Midlands Railway services and routes. Understanding the network will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your proactive attitude, which is crucial for a Platform Assistant.
✨Tip Number 3
Be ready to discuss how you handle stressful situations. As a Platform Assistant, you'll need to think quickly during disruptions, so sharing past experiences where you've successfully managed pressure can set you apart.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied shifts. Since the role requires early starts and late finishes, expressing your readiness to adapt to the rota will show that you're committed to the job.
We think you need these skills to ace Platform Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Platform Assistant. Highlight key skills such as customer service, proactivity, and safety awareness in your application.
Tailor Your CV: Customise your CV to reflect relevant experiences and skills that align with the role. Emphasise any previous customer service experience or roles where you demonstrated a proactive attitude.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at East Midlands Railway and how you can contribute to their customer service promise.
Follow Application Instructions: Ensure you follow the application instructions precisely. Remove all personal information from your CV as required for the blind screening process, and double-check that all documents are uploaded correctly before submitting.
How to prepare for a job interview at East Midlands Trains
✨Show Your Customer Service Skills
As a Platform Assistant, you'll be the face of East Midlands Railway. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to help someone.
✨Demonstrate Proactivity
The role requires a proactive attitude, especially during busy periods. Think of situations where you took initiative or solved problems quickly. This will show that you're ready to handle the fast-paced environment at Nottingham station.
✨Understand Safety Protocols
Since this is a safety-critical role, it's important to demonstrate your understanding of safety protocols. Familiarise yourself with basic safety procedures related to train operations and be ready to discuss how you would prioritise safety in your role.
✨Be Flexible and Adaptable
The job involves working various shifts, including early mornings and late nights. Be honest about your availability and express your willingness to adapt to the rota. This shows that you're committed to the role and understand the demands of the position.
