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- Tasks: Lead a team to deliver top-notch customer service at Leicester Station.
- Company: Join East Midlands Railway, a Top Employer with a focus on inclusivity.
- Benefits: Empowering work environment with opportunities for personal growth and development.
- Why this job: Make a real difference in customer experiences while working in a dynamic team.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Fast-paced role with a commitment to safety and community representation.
The predicted salary is between 28800 - 43200 £ per year.
We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the customer service team make a crucial contribution to this. Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
We're currently recruiting for a Customer Service Supervisor for Leicester Station. The supervisor will lead the team with day-to-day activities and provide a high standard of customer service, as well as providing accurate and timely information at the station. You will ensure that the station is clean, safe and presentable at all times, in accordance to East Midlands Railway contractual obligations. You will also play a key part in ensuring that there is ongoing compliance with company processes and procedures.
This is a busy and fast paced role; some of your key duties will involve:
- Undertaking staff briefings as required
- Reporting all accidents
We welcome applications from those that identify with these groups to better represent our communities.
Customer Service Supervisor in Leicester employer: East Midlands Trains
Contact Detail:
East Midlands Trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, check out East Midlands Railway's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of One Team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations at the station. Being able to demonstrate your problem-solving skills and customer focus during the interview will set you apart from the crowd.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional for your interview – it shows you take the opportunity seriously and are ready to represent EMR.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Supervisor position.
We think you need these skills to ace Customer Service Supervisor in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can delight our customers and keep them at the heart of everything we do.
Highlight Relevant Experience: Make sure to showcase any previous experience in customer service or supervisory roles. We love to see how your past roles have prepared you for this busy and fast-paced position.
Be Authentic: At StudySmarter, we value authenticity. Don’t be afraid to let your personality come through in your application. We want to know the real you and how you can contribute to our One Team culture.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at East Midlands Trains
✨Know the Company Inside Out
Before your interview, take some time to research East Midlands Railway. Understand their values, mission, and what makes them a Top Employer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can motivate others and maintain high standards of customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think about scenarios where you had to ensure safety, cleanliness, or compliance in a busy environment. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
