At a Glance
- Tasks: Welcome customers, check tickets, and provide assistance at the station.
- Company: Join East Midlands Railway, a top employer committed to inclusivity.
- Benefits: Competitive salary, pension scheme, and free leisure travel on our network.
- Other info: Flexible shifts including evenings and weekends; great team environment.
- Why this job: Be the face of EMR and make a positive impact on customer experiences.
- Qualifications: Positive energy, strong work ethic, and a can-do attitude required.
The predicted salary is between 24000 - 36000 € per year.
We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Service team make a crucial contribution to this. Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
We are recruiting for several Customer Welcome Hosts on a 6 month fixed term contract. Our Customer Welcome Hosts work on our gatelines; ensuring customers are travelling on the correct ticket. Customer Welcome Hosts can often be the first point of contact for customers and provide them with help and information. Customer Welcome Hosts also play an important part in security searches of the station too. You will be the face of EMR at the station and we are looking for candidates with positive energy, a can-do attitude and a strong work ethic to join our fantastic team in Nottingham.
Key responsibilities of the role include:
- Greeting customers at the gatelines and directing them to where they’re going
- Checking customer train tickets as they pass through the gate
- Delivering outstanding levels of service to our customers at all times
- Providing customers with advice and guidance as necessary
- Supporting on the platform when required to assist passengers
As a Customer Welcome Host, you will be required to work shifts, including some evenings and weekends. Offers made to successful candidates are also subject to satisfactory completion of a medical assessment, including drugs and alcohol screening.
As well as a competitive salary, we’ll also offer you:
- Defined benefit Pension scheme
- Free standard leisure travel on the EMR network and Train Operating Companies under Abellio
Customer Welcome Host in England employer: East Midlands Trains
At East Midlands Railway, we pride ourselves on fostering a supportive and inclusive work environment where every employee is valued. As a Customer Welcome Host in Nottingham, you will not only enjoy competitive benefits such as a defined benefit pension scheme and free leisure travel, but also be part of a team that is dedicated to customer satisfaction and safety. With numerous opportunities for personal growth and development, EMR stands out as an employer committed to empowering its staff and creating a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Welcome Host in England
✨Tip Number 1
Get to know the company! Research East Midlands Railway and understand their values. When you show that you’re passionate about their mission, it’ll really shine through in your conversations.
✨Tip Number 2
Practice your customer service skills! As a Customer Welcome Host, you’ll be the face of EMR. Role-play scenarios with friends or family to get comfortable with greeting customers and providing assistance.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities right there.
We think you need these skills to ace Customer Welcome Host in England
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at EMR.
Tailor Your Application:Make sure to customise your application for the Customer Welcome Host position. Highlight any relevant experience you have in customer service or working in a team, and show us how you can bring that positive energy we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our fantastic team at EMR.
How to prepare for a job interview at East Midlands Trains
✨Know the Company
Before your interview, take some time to research East Midlands Railway. Understand their values, mission, and what makes them a Top Employer. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Welcome Host, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Demonstrate a Positive Attitude
The role requires a can-do attitude and positive energy. During the interview, make sure to convey your enthusiasm for the position. Smile, maintain eye contact, and use positive language to express your eagerness to contribute to the team and enhance customer experiences.
✨Prepare for Shift Work Questions
Since the role involves working shifts, including evenings and weekends, be ready to discuss your availability. Show that you're flexible and willing to adapt to the needs of the job. This will demonstrate your commitment to being a reliable team member at EMR.
