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- Tasks: Lead a team to deliver top-notch customer service at Nottingham Station.
- Company: Join East Midlands Railway, a Top Employer with a focus on inclusivity.
- Benefits: Empowering work culture, career growth, and a commitment to your authentic self.
- Why this job: Make a real difference in customer experiences while ensuring safety and cleanliness.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Fast-paced environment with opportunities to represent diverse communities.
The predicted salary is between 28800 - 43200 £ per year.
We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Station team make a crucial contribution to this. Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
We're currently recruiting for future Customer Service Supervisors for Nottingham Station. The supervisor will lead the team with day-to-day activities and provide a high standard of customer service, as well as providing accurate and timely information at the station. You will ensure that the station is clean, safe and presentable at all times, in accordance to East Midlands Railway contractual obligations. You will also play a key part in ensuring that there is ongoing compliance with company processes and procedures.
This is a busy and fast paced role; some of your key duties will involve:
- Undertaking staff briefings as required
- Reporting all accidents
We welcome applications from those that identify with these groups to better represent our communities.
Customer Service Supervisor in England employer: East Midlands Trains
Contact Detail:
East Midlands Trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in England
✨Tip Number 1
Get to know the company culture! Before your interview, check out East Midlands Railway's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of One Team.
✨Tip Number 2
Practice your customer service scenarios! As a Customer Service Supervisor, you'll need to demonstrate how you handle various situations. Think of examples from your past experiences where you’ve gone above and beyond for customers, and be ready to share them.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional for your interview – it shows you take the opportunity seriously and are ready to represent EMR well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Supervisor in England
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can delight our customers and keep them at the heart of everything we do.
Highlight Relevant Experience: Make sure to showcase any previous experience in customer service or supervisory roles. We’re looking for candidates who can lead a team and maintain high standards, so don’t hold back on sharing your achievements!
Be Authentic: At StudySmarter, we value authenticity. Don’t be afraid to let your personality come through in your application. We want to know the real you and how you can contribute to our One Team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at East Midlands Trains
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a railway context. Be ready to discuss how you would handle common customer queries and complaints, as well as your approach to ensuring safety and cleanliness at the station.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Think about specific situations where you’ve had to step up and take charge.
✨Understand EMR's Values
Familiarise yourself with East Midlands Railway’s mission and values. Be prepared to explain how your personal values align with theirs, particularly around customer focus and inclusivity. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you gauge if this is the right fit for you.
