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- Tasks: Manage credit control and support clients with a full 360 service.
- Company: Join Leicestershire County Council's expanding team in a dynamic environment.
- Benefits: Competitive salary, flexible working options, and a commitment to inclusivity.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Experience in credit control and strong customer service skills required.
- Other info: Opportunities for career growth and a supportive work culture.
The predicted salary is between 24600 - 27000 £ per year.
Organisation: Leicestershire County Council
Work Location: Loxley House, Nottingham, NG2 3NG
Salary: £28,605 - £31,029 per annum (pro rata for part time)
Working Hours: 37 Hours per week - (Monday - Thursday 8.30am-5pm, Friday 8.30am-4.30pm)
Contract Type: Fixed-term (9 months)
Closing Date: 23rd March 2026
Interview Date(s): Interviews will commence the week commencing 30th of March 2026
East Midlands Shared Services are looking for a Full time Credit Controller to join their expanding busy team. We are going through an exciting period of growth and have new Credit Controller opportunities available within our team. The role would suit candidates with consumer collections / credit control experience, who can manage their own ledger and support clients on a full 360 service, with this in mind your customer service skills will be key.
About the Role
You will have strong experience in credit control and the debt management of Consumer ledgers. As part of the team, you will be taking on a varied credit control position that isn’t just about chasing debts but also getting involved in resolving disputes. You will be managing Service User relationships and will be instrumental in bringing in new processes to make sure the function is running smoothly. You won’t be asked to reach unachievable targets; we want you to be able to support our customers in the best way.
About You
- Relevant experience within a Credit Control environment along with GCSEs in Maths and English (Level 5 / C or above).
- The ability to reduce aged debt levels and improve debtor ledger profiles and demonstrate/give examples of debt recovery and query resolution results.
- Able to use ICT systems, including Word, Excel, Outlook and Access, and experience with Oracle financial information system or similar, e.g. a large Enterprise Resource Planning (ERP) system would be beneficial.
- Experience of Adult Social Care query management within a finance environment, working with service users and service areas to ensure all queries are followed through and resolved where possible.
- Full end to end ownership of consumer customer portfolio with specific KPI and collection targets met.
- Work in line with benchmarked best practice, Service User needs and Finance strategy with a broad understanding of the Order to Cash process including debt collection and able to manage a large customer Portfolio and elevate matters where needed.
- Ensure collections are prioritised to minimise non-collection risk and identify non-collectable debt and collate write off schedule for processing and work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent/delay payment.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
Davide Dulcetta - AR Team Leader (details can be found on our careers site)
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. Please apply via our Leicestershire County Council careers site.
Credit Controller in Nottingham employer: East Midlands Shared Services
Contact Detail:
East Midlands Shared Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Nottingham
✨Tip Number 1
Get to know the company! Research Leicestershire County Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to credit control and customer service. Think about specific examples from your past experience that demonstrate your skills in debt recovery and query resolution.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to include a strong supporting statement that highlights how you meet the criteria listed in the job description.
We think you need these skills to ace Credit Controller in Nottingham
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your experience aligns with the role. Use specific examples from your past work in credit control to show us you’ve got what it takes!
Show Off Your Customer Service Skills: Since this role is all about managing relationships, don’t forget to showcase your customer service skills. Share instances where you’ve successfully resolved disputes or improved client satisfaction.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out.
Apply Through Our Website: Remember to submit your application through our Leicestershire County Council careers site. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at East Midlands Shared Services
✨Know Your Numbers
As a Credit Controller, you'll need to demonstrate your understanding of debt management and consumer collections. Brush up on key metrics related to aged debt levels and be ready to discuss how you've successfully reduced them in the past.
✨Showcase Your Customer Service Skills
This role is all about managing relationships with service users. Prepare examples of how you've resolved disputes or improved customer satisfaction in previous roles. Highlight your ability to communicate effectively and empathetically.
✨Familiarise Yourself with Relevant Systems
Make sure you're comfortable discussing ICT systems like Word, Excel, and especially any experience with Oracle or similar ERP systems. If you can, practice using these tools beforehand so you can confidently talk about your proficiency during the interview.
✨Align with Their Values
Leicestershire County Council values inclusivity and accessibility. Be prepared to discuss how your personal values align with theirs and provide examples of how you've contributed to creating an inclusive environment in your previous roles.