At a Glance
- Tasks: Lead the evolution of enterprise technology and drive digital transformation.
- Company: Join EMR, a forward-thinking company transforming rail technology.
- Benefits: Collaborative culture, competitive salary, and opportunities for professional growth.
- Other info: Be part of a team shaping the future of technology at EMR.
- Why this job: Make a real impact on infrastructure and operational excellence in a dynamic environment.
- Qualifications: Strong background in IT infrastructure and operations with leadership experience.
The predicted salary is between 60000 - 80000 € per year.
We’re looking for an experienced and forward‑thinking Senior Manager – Technology, Infrastructure & Operations to lead the evolution of our enterprise technology landscape. This is a high‑impact leadership role where you’ll drive infrastructure strategy, modernisation, operational excellence, and digital transformation across a complex, fast‑paced organisation.
The Opportunity
As part of the IT & Systems Leadership Team, you’ll lead the teams responsible for infrastructure engineering, project delivery, and end‑user operations. You’ll oversee critical technologies across servers, networking, cloud environments, end‑user computing and service delivery — ensuring EMR’s technology estate remains secure, resilient, scalable and fit for the future. This role combines strategic leadership with operational oversight, giving you the opportunity to shape long‑term technology direction while ensuring day‑to‑day services perform at the highest level.
What You’ll Be Doing
- Developing and delivering EMR’s technology and infrastructure roadmap aligned to business strategy
- Leading infrastructure engineering, project delivery and end‑user services teams
- Driving modernisation initiatives across cloud, networking, compute and digital workplace technologies
- Managing major infrastructure programmes and technical change delivery across a complex UK-wide environment
- Manage the technology portfolio, ensuring architecture, data flows are understood and documented.
- Ensuring robust service availability, backup, recovery and operational resilience
- Acting as the senior technical escalation point for infrastructure and operational services
- Managing major incidents and driving effective service restoration and stakeholder communication
- Leading infrastructure governance, risk management and change approval processes
- Managing supplier relationships, contracts, asset lifecycles and operational budgets
- Supporting a culture of continuous improvement, innovation and high performance within the technology teams
- Manage the infrastructure and end user operations BAU budget and infra delivery project budget, working with finance to create clear reporting and future forecasts for spend.
What We’re Looking For
We’re seeking a strategic technology leader with a strong infrastructure background and a passion for operational excellence. You’ll ideally bring:
- Significant experience leading enterprise IT infrastructure and operations teams
- Strong technical expertise across networking, servers, cloud technologies and end‑user computing
- Experience delivering large-scale digital transformation and infrastructure change programmes
- Knowledge of IT governance, security and compliance frameworks including ISO27001, GDPR and ITIL
- Proven experience managing suppliers, outsourced services and operational budgets
- Strong stakeholder engagement skills with the ability to communicate technical concepts clearly at all levels
- A proactive, solutions-focused mindset with the ability to balance strategic planning and operational delivery
- Experience operating within complex, multi-site organisations
- ITIL Foundation (or equivalent) certification
- Proven delivery of complex technical change (2000+ employees) in UK wide digital transformation projects covering office relocations, WAN, LAN, Smart Mobile Devices, AD, Networks, Data, BI (analytics) software development
Why Join EMR?
At EMR, we’re investing in technology to transform the way we operate and support our people and customers. You’ll join a collaborative leadership team where your expertise will directly influence the future direction of our infrastructure and operational capabilities. If you’re passionate about infrastructure leadership, operational resilience and delivering technology that makes a real difference, we’d love to hear from you. Apply today and help power the future of rail technology at EMR.
Technology, Infrastructure & Ops Senior Manager IT employer: East Midlands Railway
EMR is an exceptional employer that prioritises innovation and operational excellence within a collaborative leadership environment. As a Senior Manager in Technology, Infrastructure & Operations, you will have the opportunity to shape the future of our enterprise technology landscape while benefiting from a culture that fosters continuous improvement and professional growth. Located in the UK, EMR offers a dynamic work atmosphere where your contributions directly impact the organisation's success and the experience of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Technology, Infrastructure & Ops Senior Manager IT
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with other professionals in the tech space. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Create a personal website or LinkedIn profile that highlights your achievements in infrastructure and operations. Share articles or insights related to digital transformation to position yourself as a thought leader in the field.
✨Tip Number 3
Prepare for interviews by practising common questions related to technology leadership and operational excellence. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at EMR and contributing to our tech evolution.
We think you need these skills to ace Technology, Infrastructure & Ops Senior Manager IT
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your leadership in technology, infrastructure, and operations to show us you’re the right fit for this high-impact role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about operational excellence and digital transformation. Share examples of how you've driven change in previous roles, and connect your experience to our mission at EMR.
Showcase Your Technical Expertise:Don’t shy away from detailing your technical skills! We want to see your knowledge of networking, cloud technologies, and IT governance. Use specific examples to demonstrate your expertise and how it aligns with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of our technology landscape.
How to prepare for a job interview at East Midlands Railway
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking, servers, and cloud technologies. Be ready to discuss specific projects you've led or been involved in, showcasing your expertise in infrastructure and operations.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing large-scale digital transformation projects. Think about how you can demonstrate your ability to drive operational excellence and foster a culture of continuous improvement.
✨Understand the Business Strategy
Familiarise yourself with EMR’s business strategy and how technology plays a role in it. Be prepared to discuss how you would align the technology roadmap with the company's goals and contribute to its evolution.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. You’ll need to engage with stakeholders at all levels, so being able to communicate effectively is key. Think about how you can convey your ideas clearly during the interview.
