Stations Governance & Assurance Manager

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Station team make a crucial contribution to this. Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Keeping our stations safe, compliant and continuously improving, we’re looking for a collaborative Stations Continuous Improvement & Compliance Manager to help drive operational excellence across our stations and travel centres. In this key operational role, you’ll work closely with Station Management Teams, Safety Business Partners, and Competency Assurance colleagues to monitor compliance, identify risks and trends, and implement practical solutions that improve safety, customer experience, and operational performance. You’ll play an important role in ensuring our stations operate safely, efficiently, and in line with industry standards while supporting continuous improvement across the network.

What you’ll be doing

• Monitor and report on station compliance against industry standards, EMR policies, procedures, and risk assessments.
• Support Station Management Teams to create and deliver action plans that address operational and safety concerns.
• Work collaboratively with the Competency Assurance Team to identify trends, share best practice, and improve performance in safety critical roles.
• Support the development and ongoing competence of Station Mentors through Continuous Professional Development sessions.
• Monitor Travel Centre compliance with Schedule 17 commitments and support audit activity and improvement plans.
• Report on Automatic Ticket Gate (ATG) compliance and maintain associated competency standards.
• Use operational performance data and trend analysis to identify opportunities for continuous improvement across stations.
• Support investigations into accidents, incidents, and close calls, ensuring actions are implemented effectively and lessons learned are shared.
• Develop engaging safety and compliance communications, including Safety Briefs and Team Engagement Days.
• Maintain operational competence in safety critical station duties and undertake assessments when required.
• Fulfil Station Duty Manager shifts and participate in an on-call roster, including weekends.

What we’re looking for

• Strong operational railway knowledge, excellent communication skills, and a passion for safety and continuous improvement.
• Degree-level education or equivalent operational experience.
• Strong knowledge of rail industry rules and operational station management.
• Train Dispatcher competency.
• Qualified Assessor status for managing Train Dispatcher competence.
• IOSH Managing Safely qualification and experience investigating accidents, incidents, and close calls.
• Experience producing operational reports using Excel and Power BI.
• A passion for delivering excellent customer experience and operational performance.
• Experience working with KPIs and business performance measures.
• Strong leadership, collaboration, influencing, and stakeholder management skills.
• The ability to manage multiple priorities in a fast-paced operational environment.

Safety Critical Role

This position is a safety critical role. Successful candidates will be required to complete a safety critical medical assessment, including drugs and alcohol screening, as part of the recruitment process.

When you join us, you’re getting more than a salary. You’ll benefit from:

• Industry-leading travel benefits including free travel on EMR services and 75% discounted travel on other rail operators for you and your family.
• Retail discounts and cashback offers.
• Health plans, gym discounts, free eye tests, and annual flu jabs.
• 24/7 Employee Assistance Programme support.
• Cycle to Work scheme.
• Financial wellbeing support, advice, and grants.
• Inclusive employee networks and colleague communities.
• And much, much more.

We’re committed to building a diverse and inclusive workplace where everyone feels supported, valued, and able to thrive. We welcome applications from candidates of all backgrounds and experiences. We promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.