At a Glance
- Tasks: Lead a team to ensure top-notch safety and customer service on trains.
- Company: Join East Midlands Railway, a leader in travel with a focus on excellence.
- Benefits: Enjoy travel perks, flexible hours, and a supportive work environment.
- Other info: Be part of a vibrant team with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while leading a dynamic team.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 29700 - 36300 £ per year.
East Midlands Railway is seeking an On Train Service Delivery Manager to join the Talent Pool in Nottingham.
Reporting to the On-Train Depot Manager, you will lead a team of Senior Conductors, Train Managers and Customer Hosts, driving safety, performance and customer service excellence.
You will shape engagement strategies, partner with unions, recruit the right people, and coordinate with the wider depot team to deliver EMR's commitments.
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On-Train Service Delivery Leader - Travel Perks & Flex Hours in Nottingham employer: East Midlands Railway
East Midlands Railway is an exceptional employer, offering a dynamic work environment in Nottingham where you can lead a dedicated team and make a real impact on customer service excellence. With flexible hours and travel perks, we prioritise employee well-being and growth, fostering a culture of collaboration and engagement that empowers you to thrive in your role. Join us to be part of a forward-thinking organisation committed to delivering outstanding rail services while supporting your professional development.
