At a Glance
- Tasks: Deliver excellent customer service and ensure safety on board trains.
- Company: Join East Midlands Railway, a top employer committed to inclusivity.
- Benefits: Competitive salary, free travel, and discounts for friends and family.
- Other info: Flexible shifts with long weekends off every third week.
- Why this job: Be the face of customer service and make a real difference.
- Qualifications: Enthusiasm and a commitment to high standards are essential.
The predicted salary is between 27888 - 37184 £ per year.
Location: Nottingham
Contract Type: Permanent
Salary: Your salary will be £27,888.02 per annum. The increase to the full rate of pay £37,184.03 will be made at achievement of operational competence (around 20 weeks).
Closing Date: Sunday 26 July 2026
Interview Date: To be confirmed
Reference: 2026-SCNOTTS-APR-R
We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Service function makes a crucial contribution to this.
We have an exciting opportunity to join #TeamEMR as an Apprentice Senior Conductor based at Nottingham! We pride ourselves on delivering excellent customer experience through our customer promise; our On Train Customer Service team plays a huge part in that and will provide day-to-day management of the On Train operations on our services. You will assist in developing professional, highly motivated and enthusiastic teams on board, whilst ensuring consistent, excellent customer service standards are maintained. Looking after our customers will be your top priority.
At East Midlands Railway, we are passionate about providing our people with the opportunity for professional development. As part of this commitment, Senior Conductors are enrolled onto the Level 2 Passenger Transport Operative apprenticeship standard, where you will learn valuable knowledge, skills and behaviours to have a successful railway career.
As a Senior Conductor Apprentice at EMR, you will be at the forefront of delivering a memorable experience for our customers, seeking to identify and meet their needs in an open, friendly and helpful manner. We’re looking for someone who is enthusiastic, forward-thinking and strives to deliver the highest standards at all times.
Your responsibilities within the role include:
- Ensuring the safety of everyone on board.
- Checking and verifying tickets.
- Checking the on train environment including equipment and general cleanliness of facilities.
- Where shortcomings exist, taking further action by correcting or reporting faults.
- Being visible and available to provide customers with advice and guidance, as necessary.
- Managing the overall financial responsibility for any cash transactions taken on board.
When working on our trains, you will usually be the only member of staff that our customers will see, so it’s important that you are confident in working both on your own and as part of a team. Due to early morning and late evening shift patterns, flexibility is key - and you will need to live within 60 minutes of the station. This role works four days a week and includes weekend work, but we guarantee that you will get a long weekend off every third week.
Training courses will commence at a number of dates throughout 2026. If successful, you will be placed into a Talent Pool and be offered a role when opportunities become available and enrolled onto the next available course.
As well as a competitive salary, we’ll also offer you:
- Free travel on East Midlands Railway and Train Operating Companies under Abellio.
- Friends and Family discounted Tickets on the EMR Network.
- 75% discount on National Travel (including partner and dependants).
Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV. We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process. We welcome applicants from diverse backgrounds; we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.
On Train Customer Service in Nottingham employer: East Midlands Railway
East Midlands Railway is an excellent employer, offering a dynamic work environment at the iconic London St Pancras station. With a strong commitment to employee development and a focus on safety, staff enjoy comprehensive training, competitive allowances, and a supportive culture that values diversity and inclusion. Join us to be part of a team that prioritises customer experience while providing meaningful career growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land On Train Customer Service in Nottingham
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like East Midlands Railway.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like East Midlands Railway. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace On Train Customer Service in Nottingham
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at East Midlands Railway.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join East Midlands Railway and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at East Midlands Railway
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by East Midlands Railway. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at East Midlands Railway will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
