IT Systems Specialist

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Station team make a crucial contribution to this.

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

At East Midlands Railway, technology is transforming the way we operate, support our customers, and deliver one of the UK’s most important transport services. We’re looking for an experienced and forward-thinking IT Systems Specialist to help drive the next phase of our digital transformation journey. This is an opportunity to work on complex, business-critical systems, influence technical strategy, and deliver innovative solutions that directly support operational excellence across our railway.

If you enjoy solving technical challenges, improving systems architecture, and turning business needs into smart, scalable solutions — this role offers real impact and variety.

What You’ll Be Doing

• Play a central role in reviewing, designing, implementing, and supporting enterprise technology solutions aligned to EMR’s Digital Strategy.
• Work closely with stakeholders across the business, suppliers, project teams, and IT colleagues to ensure systems are secure, resilient, future-ready, and delivering measurable business value.

Key Responsibilities

• Lead the review, recommendation, and implementation of innovative IT solutions.
• Deliver system transformation projects and BAU enhancements across business systems.
• Gather and translate technical requirements into scalable solution designs.
• Manage application enhancements, configuration, testing, and releases.
• Maintain architecture diagrams, system integration maps, and technical documentation.
• Support business continuity, resilience, disaster recovery, and service transition planning.
• Investigate and resolve application issues in line with Service Desk SLAs.
• Collaborate with Business Partners and Project Managers to mitigate technical risks.
• Contribute to EMR’s long-term Business Systems Roadmap and Digital Plan.
• Champion modern technologies and communicate technical benefits clearly to non-technical stakeholders.

What We’re Looking For

• Experience in a similar IT Systems Specialist / Systems Analyst / Technical Solutions role.
• Strong background in requirements gathering and technical solution design.
• Knowledge of enterprise infrastructure, cloud technologies, or business systems architecture.
• Experience delivering projects involving multiple technical disciplines and stakeholders.
• Excellent communication and relationship-building skills.
• Strong organisational and prioritisation abilities.
• A collaborative, proactive, and solutions-focused mindset.
• Passion for innovation, technology, and service improvement.
• Cloud technologies such as Azure and AWS.
• Agile / PRINCE2 / APM project methodologies.
• Rail, transport, or operational industry experience.

Why Join EMR?

At EMR, technology plays a vital role in delivering reliable, sustainable transport for millions of customers. You’ll join a business that values innovation, collaboration, inclusion, and professional growth.

We offer:

• Hybrid and flexible working opportunities.
• Career development and training support.
• Inclusive and supportive culture.
• Opportunity to influence major technology transformation initiatives.

If you’re excited by the challenge of modernising business systems within a fast-moving operational environment, we’d love to hear from you. We welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.