Fleet Contracts and Warranty Manager

Free travel on EMR services and 75% discount on all other train operators. We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing, and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful. Nine times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join TeamEMR as a Warranty Manager. We’re seeking a proactive and detail-driven individual to take ownership of managing third-party agreements that support the delivery of our regional fleet maintenance and production activities. In this pivotal role, you’ll be at the heart of supplier management, ensuring quality, cost, delivery and responsiveness remain at the forefront of our operations. Working closely with internal stakeholders and key suppliers, you’ll drive contract performance, oversee warranty processes, and play a vital role in delivering financial efficiency and continuous improvement across our fleets.

Key Responsibilities

• Manage supplier relationships to ensure quality, cost, delivery and protect EMR’s warranty position with its suppliers.
• Manage materials warranty process including recording, dispatching, tracking and managing all warranty claims.
• Drive improvement initiatives with suppliers and develop and maintain supplier performance reporting.
• Lead robust materials warranty processes, ensuring all claims are tracked and KPIs delivered.
• Manage and attend contract reviews with third-party maintenance customers and suppliers.
• Support the development and renegotiation of contracts with suppliers.
• Liaise with production, planning and procurement teams to ensure priorities are established and communicated to and from the key suppliers.
• Ensure warranty and third-party revenue streams are managed and budgets met.
• Participate in technical investigations, KPI meetings, and implement improvement actions.
• Identify and deliver efficiency opportunities in supply, logistics and revenue.
• Provide subject matter expertise and build strong relationships with depot management teams.
• Build effective supplier relationships to support EMR objectives.
• Oversee material orders using existing IT systems.

Qualifications

• A qualification in purchasing/supply (CIPS or working towards it) would be a bonus.
• Strong experience managing materials, engineering activities, and revenue streams.
• Confident with budgets, financial forecasting, and balancing multiple priorities.
• A basic technical understanding of rolling stock systems and materials, with experience in investigations.
• Skilled at working with senior stakeholders, including contract reviews and negotiations.
• Good knowledge of safety and quality standards (e.g., COSHH, ISO9002, Health & Safety).
• Commercially savvy with excellent contract management skills.
• Clear and confident communicator, able to write reports and present business cases.
• Team player with experience building partnerships and working collaboratively.
• Practical problem-solver with the ability to resolve issues quickly and effectively.

Benefits

• 32 days’ holiday per year; increasing to 34 days after 2 years.
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER.
• 75% discount on national leisure travel (inc partner and dependants).
• Friends and Family discounted tickets on the EMR network.
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

This position is based in our Derby Head office, but we've adopted a flexible hybrid working model that creates the opportunity to work in your own way at home but also provides great spaces for in-person collaboration. We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking. We welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.