Corporate Account Manager

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and they make a crucial contribution to this.

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. At EMR, we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We are therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We are looking for a proactive and organised Corporate Account Manager to join EMR's Business Development team, supporting our TRAX business-to-business platform. TRAX is our corporate train travel booking system, designed for business and corporate customers. In this role, you will ensure smooth account management, excellent service, and seamless onboarding for corporate customers.

You will oversee the TRAX support function to protect revenue and build customer confidence, manage our commercial filming portfolio and key supplier relationships, and support the wider team with reporting, communications, events, and operational activities. This is a 14-month Fixed Term Contract.

• Operational Management
  • Own the day-to-day operation of the TRAX business support function for corporate accounts.
  • Ensure accurate and timely invoicing for TRAX credit accounts and commercial filming activity.
  • Provide email and telephone support for Group Travel bookings, including continuity cover where required.
• Customer Onboarding & Account Management
  • Support the onboarding and early-life management of new TRAX corporate customers, ensuring a smooth transition into live account use.
  • Deliver and monitor the agreed customer contact schedule in line with retention strategy and service expectations.
  • Ensure the Business Development team is kept informed of relevant updates from Evolvi and any impacts on customer experience or the booking process.
• Commercial & Revenue Oversight
  • Regularly monitor TRAX revenue, passengers, yield, ticket sales and trends, communicating insights, issues and performance updates with the wider Business Development team.
  • Manage and develop commercial filming activity across agreed streams, overseeing application, pricing, invoicing and customer experience to support revenue growth and EMR's brand reputation.
  • Build, develop and manage relationships with key suppliers, ensuring effective communication and timely escalation of issues where required.
  • Manage the Business Development team's events calendar, coordinating internal and external activities.

• Experience in a sales or account management environment, ideally within customer service, rail ticketing, or travel retail systems.
• A positive, highly motivated individual who meets deadlines and is passionate about building lasting customer relationships.
• Driven to support revenue delivery and sustainability, with experience achieving long-term commercial objectives.
• Skilled at working with external suppliers to deliver products and services to customers.
• Experience managing business customers both over the phone and face-to-face.
• Strong knowledge of the rail and/or travel industry.
• Excellent relationship management, influencing, interpersonal and presentation skills.
• Ability to work effectively with colleagues and influence stakeholders across the business.
• Competent in managing supplier costs and processing account payments accurately.

What you'll get in return:

• Free travel on East Midlands Railway and Train Operating Companies under Transport UK Group (formerly Abellio).
• Friends and Family discounted Tickets on the EMR Network.
• 75% discount on National Travel (including partner and dependants).
• ...and many more!

This position is based in our Derby Head office, but we have adopted a flexible hybrid working model that creates the opportunity to work in your own way at home but also provides great spaces for in-person collaboration. We are open-minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many ways. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.